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Unveiling the hidden potential of contact centres
12 days ago by Daniel StackThe field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook Street brings a fresh perspective to this discussion highlighting the hidden potential of contact centres.Julia shares insights into today’s contact centre industry and how the battle for talent is fierce with industries like hospitality measuring up as tempting alternatives. S...
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Court ushers: What they do and how to become one
2 months ago by Daniel StackExcellent communication, legal knowledge and patience. If you possess these skills, you may just have what it takes to be a court usher. Court ushers play a crucial role in maintaining order and providing hospitality in and outside of the courtroom. In this blog, we will delve into the significance of court ushers, explore how you can get into this career and examine the ski...
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The Acceleration of HR as a Business Priority
about 3 years ago by Daniel StackAs the workforce continues to change, the human resources function is also at the centre of change and growth. In 2018, a majority of employers had no plans to increase headcount in HR functions, with some set to decrease. Fast forward two years and the crisis of a pandemic, employers today are now investing in hiring more people - a net 15% increase in headcount by those ...
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Skills focus: customer service
about 6 years agoHaving a retail or customer service job requires a lot more skills and knowledge than people might think; it’s so much more than just serving a customer. From dealing with complaints, to continuously educating yourself on new products, right down to working tirelessly during peak periods. Whether you’re a manager or starting out your career in retail, these skills will be a ...
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Is a career in the industrial sector right for you?
about 6 years agoWhether you currently work in an industrial role or are wondering if it’s the right sector for you, it’s worth knowing all the benefits. If you’re looking for job flexibility, safety, satisfaction and an industry evolving with technology, then you’re in the right place.FlexibilityIf maintaining a work-life balance is a priority for you, an industrial job may just be the plac...
