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How to nail a contact centre interview: Your ultimate guide
10 months ago by Daniel StackWhen people panic about a product or service, contact centre staff are often among the first to deal with it. It’s no secret that a customer’s interaction with a company directly influences their sense of trust and loyalty – and great contact centre staff can help companies stand out!These roles offer valuable customer service experience, but they also provide opportunities ...
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12 questions job candidates should ask recruiters
over 3 years ago by Daniel StackRecruiters and headhunters are often the ones who conduct the first round of interviews. This interview offers you an opportunity to learn about the company, and perhaps get hard-to-find information that will assist you in later rounds of interviews. Interviews with recruiters and headhunters also help you to decide if you are interested in working for the organisation, or...
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What to expect in your Support Worker interview
almost 4 years ago by Daniel StackIf this is your first time going into an interview for a Support Worker job or you’ve already had a few but just need some more advice, this post is for you. We’ve put together some tips on how to ace your interview, whether you’re new to social care or experienced in the industry. An interview for a Support Worker role isn’t much different to any other interview, except t...
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How to excel at video interviewing
almost 5 years ago by Daniel StackJob-seeking looks different these days. With businesses practicing social distancing as much as possible, traditional interviews have morphed into virtual exchanges, with video taking centre stage. Here are ways to master the "new normal" of virtual interviews. Practice the "route" to avoid technical difficulties It's common practice to drive to the location before you...
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Interview success: What not to do!
over 7 years agoCongratulations on landing the interview! Preparation is the key to success when it comes to interviews, but don’t get caught out by these little things you shouldn’t do when you’re in the hot seat. So before you head out, have a quick read or watch our video for the top mistakes to avoid: Dress inappropriately – Keep it classy, formal and sophisticated. Less is mo...
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Succeeding in an Assessment centre
over 7 years agoAssessment centres are made up of various activities such as psychometric tests, group exercises, presentations and a 1-2-1 interview. Don’t be afraid of them though, they’re a great opportunity to stand out and show yourself at your best. At the end of the day, it’s all about turning that ‘maybe’ into a ‘yes’: Always in the spotlight - Stand out from the crowd ...
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Preparing for interview success
over 7 years agoNow that you’re through to the interview, here are our best tips to make sure you’re well prepared for the big day.Research the company - Explore their website including their ‘about us’ section, and look at their values, services and who their customers are.Talk to your local Brook Street consultant - They’ll help you prepare for the interview with valuable insights into th...
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Interview tough questions and answers
over 7 years agoIf you’ve reached the interview stage make sure you’re prepared for the likely tough questions you’ll be asked by your interviewer. With over 70 years of recruitment experience, we’ve put our best minds together at Brook Street to bring you our guide to tough interview questions – and how to answer them! It’s a great idea to practice these before you go in to your intervi...
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Interview Preparation
over 7 years agoBefore every successful interview is a well thought out plan! Here’s our checklist for the day before your interview, make sure that you go through all the steps, prepare interview questions and you’ll be sure to walk into your interview confident, poised and ready for anything. Read through the job description carefully This is quite important because everything tha...
