Job Description

This is a professional role requiring a professional approach and nature from the successful candidate.

Do you have retail, hospitality or customer service experience but sick of working evenings/weekends? Brook Street is offering a full-time position with no weekends and no evenings! We're looking for somebody with great face to face customer service experience and administration.

This role as an administrator will see the successful candidate on their feet, dealing with members of the public and court officials, reacting to the needs that arise on the day. A lot of the role includes routine administration but somebody who can think on their feet and deal with the public in a courteous manner is essential.

This position is temporary but could lead to a long-term or permanent / fixed-term opportunity within the Public Sector for the right candidate.

For more details, please contact Eileen Watson in our Southampton Public Sector department who will explain the exciting opportunity in greater detail.

Key Responsibilities:

• Customer Satisfaction: Prioritise customer satisfaction, addressing complaints promptly and leveraging feedback for continuous improvement.
• Efficient Courtroom Management: Take charge of courtroom proceedings, ensuring prompt and smooth operations in collaboration with various stakeholders.
• Administrative Excellence: Handle administrative tasks independently or as part of a team, maintaining precision and efficiency.
• Record Keeping: Maintain accurate records and deliver comprehensive reports, upholding the highest standards of accuracy.
• Representation Order Processing: Process orders with attention to detail and adherence to protocols.
• Case Summarising: Prepare precise case summaries to facilitate informed decision-making.
• Timely Correspondence: Handle all correspondence professionally and promptly, meeting designated deadlines.
• Task Execution: Diligently execute assigned tasks, providing unwavering support to the judiciary.
• Adherence to Standards: Embody the values and standards of HMCTS, maintaining professionalism and integrity.

Desired Skills/Abilities:

• Customer-Focused Administrative Experience: Previous experience in administrative roles within a customer-focused environment, demonstrating competence and proficiency.
• Meeting Announcement: Ability to confidently address audiences when necessary.
• IT Proficiency: Confidence in working with various systems and Microsoft packages.
• Excellent Communication and Organisational Skills: Strong oral and written communication skills coupled with impeccable organisational abilities.
• Attention to Detail: Excellent attention to detail, ensuring accuracy in all tasks.
• Team Player: Thrive both independently and as to adapt to evolving priorities and requirements. part of a collaborative team, fostering mutual support and cooperation.

Join us in this exciting opportunity to work closely with the judiciary and ensure high-level support to operational delivery teams in maximising courtroom efficiency. We are looking for highly motivated, professional, and confident individuals who thrive in customer-focused environments. This is an in-person role, and there may be occasions where you'll need to work at another location with advance notice.

Job details:

Shift type: Monday-Friday, 09:00-17:00

Hourly rate: £12.74 p/h, after 12 working weeks will increase to £14.09

Duration of contract: 6 weeks with potential of being extended until December

Location: Chichester Combined Court, Southgate, PO19 1SX

(All offers are subject to 3 years of referencing checks and a DBS.)