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Building contact centres of choice: Creating rewarding, balanced and fulfilling workplaces for all
17 days ago by Brook StreetIn today’s dynamic work environment, contact centre (CC) agents are seeking more than just a monthly wage. They want work that aligns with their lifestyles, provides growth opportunities and respects their personal needs and values. As CCs grapple with high attrition rates and a competitive job market, creating a workplace that meets these demands is not just beneficial but ...
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How to nail a contact centre interview: Your ultimate guide
25 days ago by Brook StreetWhen people panic about a product or service, contact centre staff are often among the first to deal with it. It’s no secret that a customer’s interaction with a company directly influences their sense of trust and loyalty – and great contact centre staff can help companies stand out!These roles offer valuable customer service experience, but they also provide opportunities ...
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Helping employers stand out from the crowd
about 1 month ago by Julia MorganAccording to the Office for National Statistics (ONS), the UK currently has an employment rate of 74.3%. This indicates that competition amongst employers for the best talent is more intense than ever. With a plethora of opportunities available, candidates have the luxury of choice regarding where they want to work. Coupled with a skills shortage in the marketplace, employer...
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Working in administration in the NHS: A vital role
about 1 month ago by Brook StreetIf you’re looking for a rewarding career where you can make a real difference, working in the NHS as an administrative staff member might be just what you’re looking for. You’ll be a key player in ensuring everything runs smoothly, providing essential support to both clinical and non-clinical teams. From keeping meticulous records to making sure patients and other organisati...
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Retain, engage, succeed: Decoding attrition in contact centres
about 1 month ago by Brook StreetThe UK’s talent shortage, which has persisted for many years, has been aggravated by the COVID-19 pandemic. As the world of work continues to evolve post-pandemic, the dynamic between employers and employees has changed significantly. Workers now hold more power, and when their needs are not met, they are quick to leave. This trend is especially impactful for industries with...
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Webinar: Is total compensation the key to employee satisfaction?
about 1 month ago by Brook StreetWhat truly drives lasting employee satisfaction?In partnership with HR Grapevine, we hosted an interactive, thought-provoking webinar to navigate the essential balance between fair compensation and additional benefits and its relation to employee satisfaction. Access the webinar and you will discover how this approach cultivates a positive workplace culture which fosters unw...
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ManpowerGroup Employment Outlook Survey – Q3 2024
about 2 months ago by ManpowerGroupLatest ManpowerGroup Employment Outlook Survey shows high demand for younger workers going into Q3, with regional demand ahead of LondonNinety-six percent (96%) of employers surveyed also report challenges engaging workers with less than ten years in work, including Gen Z and younger MillennialsWith around three million economically inactive young people in the UK, new appro...
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Words at Work – A guide to pronouns in the workplace
about 2 months ago by ManpowerGroupManpowerGroup is committed to do all we can to strengthen diversity, equity, inclusion and belonging within our company, and in the workplaces and communities in which we live and operate. We know from our vast experience with human capital across global labour markets that we must nurture a workplace culture that supports people feeling comfortable bringing their full selv...
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Could the Guaranteed Interview Scheme open the door to your dream role?
3 months ago by Brook StreetIf you’re a disabled job candidate, you might have faced challenges that non-disabled candidates haven’t, from lack of disabled access or employers nervous about how to support disabled staff, to assumptions about your ability to do the job.According to a report by the UK Parliament, people with disabilities – visible or invisible – make up 24% of the UK population. Yet in ...