INSIGHTS.
From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
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Employment Outlook Survey - Q1 2026
New Year, New Job: UK Employment Market Rebounds in Q1The latest Employment Outlook Survey (MEOS...
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Overcoming the Pay Perception Gap in UK Social Care
Social care pay dissatisfaction remains high in 2025, with rising wages failing to fully offset i...
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Customer Care Employee Pay - Where the Grass is Really Greener
It isn’t just a case of businesses paying more to drive employee retention and attraction, it’s ...
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THE 2025 BROOK STREET CUSTOMER CARE SALARY GUIDE.
76% of UK employers report difficulties in finding talent. People-facing roles are the highest...
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THE 2025 BROOK STREET SOCIAL CARE SALARY GUIDE.
76% of UK employers report difficulties in finding talent. People-facing roles are the highest...
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Strategic workforce development: Transforming customer care
Regardless of the business climate, investing in your people is the best way to overcome the cur...
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Building and Sustaining a Meaningful Career in the AI Age
In our new AI Whitepaper, we discuss best practices for employers and employees alike, how to fu...
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Humans in the age of customer care AI and automation
Advanced technologies may be spreading rapidly across contact centres (CC) and customer experien...
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When one door closes, another door opens: Opportunities amid challenges in UK Customer Care
Invest in people, embrace innovation and adapt to changeThe UK customer care landscape – in part...
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ManpowerGroup Employment Outlook Survey Q4 2025
UK trails in global hiring race, facing the world’s sharpest yearly and quarterly declineThe UK’...
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The Future of Customer Care: Essential business trends for 2025
The Brook Street 2025 customer care trends report is an analysis of current and future issues im...
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Global Talent Barometer – 2025 UK report and key findings
We’re excited to launch the second instalment of ManpowerGroup’s Global Talent Barometer! Based ...
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