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Is a salary enough?
over 2 years ago by Right ManagementAs the recovery from the pandemic continues, attracting and retaining talent remains a key focus for many organisations. But with the power balance between employers and current/future employees shifting, business leaders are having to identify incentives to help secure the talent needed for future success. In recent news, Goldman Sachs revealed they would be raising th...
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Fostering Employee Wellbeing in the Contact Centre Industry
over 2 years ago by Brook StreetOver the last year, contact centres have dramatically transformed. Gone are the days when hundreds of employees are based in a buzzy, lively call centre. Instead, across the country these workers have been split from their teams and had to quickly adapt to working from home in silos. While the overall customer experience hasn’t been impacted, the shift to remote working as a...