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Preparing Your Contact Centre for 2022
over 2 years ago by Brook Street89% of contact centre leaders believe the industry has changed forever as a result of the COVID-19 pandemic and as we look to the year ahead, there are several trends to be mindful of in order to excel and retain top talent. Cost per hiring agents is increasing Despite growth in the number of applicants, the proportion of suitable candidates with releva...
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Webinar: Journey to becoming a Disability Confident Leader
over 2 years ago by ManpowerGroupThe UK is facing a skills shortage. We are living and working in uncertain times and many sectors are struggling to fill their vacancies as a result. Yet, people with disabilities are often overlooked for opportunities and are more than twice as likely to be unemployed as their non-disabled counterparts. ManpowerGroup has recognised that here is a largely untapped talen...
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How to reframe career gaps
over 2 years ago by Brook StreetFor the first time in more than a decade, a single historical event has affected millions of careers at once. The COVID-19 pandemic has impacted not just jobs lost, but also career trajectories for those who were expecting to move up in their organisations or find new responsibilities. The good news is that the large-scale change in work situations has helped change how...