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Contact Centre Virtual Roundtable
4 days ago by Sonja TownsendCoronavirus has forced unprecedented change upon the contact centre. The sector which employs c. 1.3 million Britons, has very quickly had to adapt to a decentralised way of working. Prior to the pandemic only around 10-20% of the UK contact centre workforce worked from home, according to the CCMA. The sector had to quickly adapt, testing every prior technology and tool in t...
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Social care in a time of change
4 days ago by Kevin MinnisDuring the second quarter of 2020 the critical role the care sector plays in the wider health and social care landscape has become apparent to all. Today it sits – quite rightly – alongside the health sector as an integral part in society. Yet the sector faces significant pressures: vacancies are running at 8% (or around 122,000) a year; one in four care workers may be looki...
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5 cybersecurity traps related to returning from lockdown
about 2 months ago by Kevin MinnisHere’s something to think about: When was the last time you changed the password on your home router? Is this something you considered could affect your company’s cybersecurity now that you are working from home? During this ambiguous time there are many aspects of business which seem uncertain but knowing how to deal with cyber threats doesn’t need to be. Sunil Bothra, our ...
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IT Talent Shortages in a Viral Pandemic
2 months ago by Kevin MinnisWe are living through unprecedented times: times that are testing individuals, businesses and essential services. While some sectors have seen their operations temporarily shut down, others are seeing that an organisation’s ability to flex and adapt is making the difference between those thrown into chaos and those that are thriving – all despite the daily challenges we’re f...
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Maintaining engagement and connection with furloughed employees
2 months ago by Kevin MinnisMost employees would say they don’t have the time to reflect on their personal goals and ambitions, to explore their values or what drives them in their careers – let alone spending time brushing up their skills or developing new capabilities. Being furloughed is a great opportunity to invest in ourselves in a way that we wouldn’t ‘normally’ allow ourselves to do. For many, ...
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The Importance of Social Care during the COVID-19 Crisis
3 months ago by Kevin MinnisComment by Sarah Munday, operations director, Brook Street: There is much focus on the social care sector and its vital role in delivering support during the COVID-19 crisis. Carers on the frontline see its importance first-hand. It is positive that the Secretary of State for Health and Social Care has commended care workers across the country for the crucial service they pr...
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What Comes Next? Looking to the Future of Work
3 months ago by Kevin MinnisAs we begin to see countries around the world starting to relax their lockdown measures and reduce restrictions, businesses are beginning to create plans for a return to a new normal. Early waves from South Korea and Singapore, and now New Zealand, the Nordics, Spain, Italy and others are planning how to ease thousands of employees safely back to work in the coming weeks and...
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Career development advice for remote workers
3 months ago by Kevin MinnisWorkplace requirements are constantly changing and evolving. Increasingly, today’s workers understand that they need to grow and adapt their skill sets throughout their working life to keep up and remain employable. As part of ManpowerGroup, we call this ‘learnability’. Focused less on what you already know and more about your capacity to learn, this is a way for workers to ...
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How Leaders Can Foster Innovation in Times of Crisis
3 months ago by Kevin MinnisIn times of uncertainty, the importance of strong leadership increases. Team leaders set the tone for how an organisation responds to change, as well as keeping the team morale up. Businesses need to be guided with a steady and reassuring hand, and at the same time be able to pivot and respond with agility when the situation demands it. Grit, persistence and collectiveness a...
