Blogs by tag - client · Brook Street

Unveiling the hidden potential of contact centres
2 days ago by Daniel Stack
The field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook Street brings a fresh perspective to this discussion highlighting the hidden potential of contact centres.Julia shares insights into today’s contact centre industry and how the battle for talent is fierce with industries like hospitality measuring up as tempting alternatives. S...
Overcoming employee attrition in the UK contact centre industry
about 1 month ago by Daniel Stack
The conventional image of contact centre agents as merely order-takers or complaint-handlers is steadily dissipating. Contact centres have evolved into sophisticated, data-driven hubs that power some of the globe’s most thriving enterprises. Consequently, a plethora of diverse and engaging roles now abound within these centres, including frontline positions that directly en...
Podcast: Diversity in recruitment: Building an inclusive workforce
about 1 month ago by Daniel Stack
In today’s multinational, multicultural world, diversity is not an option but a necessity and inclusion is not a buzzword but a defining factor for successful initiatives. They are the cornerstones for any organisation seeking to be a transformative force in their industry, fostering innovation, creativity and a vibrant workplace culture that makes every employee feel truly...
ManpowerGroup Employment Outlook Survey – Q2 2024
about 1 month ago by Daniel Stack
UK Employment Outlook for Q2 2024 (April – June) is +23%, indicating cautious optimismBoth defensive and offensive hiring strategies are evident as managers adopt chess-like workforce planning tactics by backfilling roles due to employee departures (39%) versus actively creating new positions (36%) going into the next quarterSmall organisations demonstrate greatest appetite ...
World of Work Outlook for Women in 2024
about 2 months ago by Daniel Stack
Although women are increasing their global economic power and entering the workforce in greater numbers, true gender parity is still far from a reality. In 2023, for every 100 men promoted from entry level to manager, just 87 women were promoted. Coupled with the fact that they often desire more flexibility than leaders are willing to give, 60% of women are considering leav...
Webinar: Peering into the future: Forecasting 2024 for contact centre recruitment
2 months ago by Daniel Stack
In the ever-changing world of recruitment, staying abreast of the latest trends and innovations is a key driver of success, particularly in the contact centre industry. This is the perfect opportunity to get a crystal-clear vision of the evolution of contact centre recruitment in 2024. This roundtable provides a roadmap and insights into the emerging trends and challenges t...
Podcast: Incorporating ESG in business strategy
3 months ago by Daniel Stack
Listen to our podcast as we delve into the critical intersection of environmental, social and governance (ESG) factors with business strategy. Recent studies reveal a seismic shift in the corporate landscape, with over 90% of FTSE 100 companies reporting on their ESG performance. This isn’t a trend; it’s a paradigm shift in accountability and operational dynamics. Discover ...
Webinar: Reimagining contact centre success in 2024: Trends in recruitment, employee engagement and operational excellence
3 months ago by Daniel Stack
With the dawn of a new era in customer support, talent acquisition and technological integration, we invite you to join us on a journey into the future. We’re bringing contact centres into 2024, giving you a cutting-edge understanding of thriving trends that will not only revolutionise customer experience but also redefine employee engagement and operational efficiency. Our ...
ManpowerGroup Employment Outlook Survey - Q1 2024
4 months ago by Daniel Stack
ManpowerGroup UK calls on employers to focus on skills and potential as opposed to traditional hiring practices based on job titles and formal qualifications.Reflecting on the publication of its latest global talent shortage insights and UK-wide Employment Outlook Survey for Q1 2024, ManpowerGroup reports skills gaps across all sectors have reached an 18-year high.National e...