Blogs by tag - Employer advice · Brook Street

Overcoming employee attrition in the UK contact centre industry
28 days ago by Daniel Stack
The conventional image of contact centre agents as merely order-takers or complaint-handlers is steadily dissipating. Contact centres have evolved into sophisticated, data-driven hubs that power some of the globe’s most thriving enterprises. Consequently, a plethora of diverse and engaging roles now abound within these centres, including frontline positions that directly en...
Podcast: Diversity in recruitment: Building an inclusive workforce
about 1 month ago by Daniel Stack
In today’s multinational, multicultural world, diversity is not an option but a necessity and inclusion is not a buzzword but a defining factor for successful initiatives. They are the cornerstones for any organisation seeking to be a transformative force in their industry, fostering innovation, creativity and a vibrant workplace culture that makes every employee feel truly...
ManpowerGroup Employment Outlook Survey – Q2 2024
about 1 month ago by Daniel Stack
UK Employment Outlook for Q2 2024 (April – June) is +23%, indicating cautious optimismBoth defensive and offensive hiring strategies are evident as managers adopt chess-like workforce planning tactics by backfilling roles due to employee departures (39%) versus actively creating new positions (36%) going into the next quarterSmall organisations demonstrate greatest appetite ...
World of Work Outlook for Women in 2024
about 1 month ago by Daniel Stack
Although women are increasing their global economic power and entering the workforce in greater numbers, true gender parity is still far from a reality. In 2023, for every 100 men promoted from entry level to manager, just 87 women were promoted. Coupled with the fact that they often desire more flexibility than leaders are willing to give, 60% of women are considering leav...
Webinar: Peering into the future: Forecasting 2024 for contact centre recruitment
about 2 months ago by Daniel Stack
In the ever-changing world of recruitment, staying abreast of the latest trends and innovations is a key driver of success, particularly in the contact centre industry. This is the perfect opportunity to get a crystal-clear vision of the evolution of contact centre recruitment in 2024. This roundtable provides a roadmap and insights into the emerging trends and challenges t...
Podcast: Navigating the virtual contact centre landscape
2 months ago by Daniel Stack
In a world constantly chasing innovation and convenience, the domain of customer service is undergoing a revolutionary transition. The once prevalent in-house contact centres are swiftly giving way to sophisticated virtual environments, crafting an entirely new blueprint for customer interaction.Our latest episode of the Big Question podcast dives deep into this formidable ...
The Age of Adaptability: The 2024 Workforce Trends Report
2 months ago by Daniel Stack
In the dynamic landscape of the modern workplace, seismic shifts are reshaping the foundations of how we define work. The convergence of technological breakthroughs, global connectivity and a rapidly evolving socio-economic fabric has unearthed a wave of transformative forces, creating a nexus where innovation and adaptation collide. A “New Employer-Employee Compact” is ...
Webinar: Transform your HR strategy with AI: Enhance engagement and drive talent acquisition success
3 months ago by Daniel Stack
Every stride in technology today carries the potential for massive impact across industries and departments – HR is no exception. Artificial Intelligence (AI) is quickly becoming an indispensable tool for human resources everywhere. Learn about the groundbreaking revolution AI is causing in the HR space. Our experts are excited to take you behind the scenes and show you how...
Podcast: Incorporating ESG in business strategy
3 months ago by Daniel Stack
Listen to our podcast as we delve into the critical intersection of environmental, social and governance (ESG) factors with business strategy. Recent studies reveal a seismic shift in the corporate landscape, with over 90% of FTSE 100 companies reporting on their ESG performance. This isn’t a trend; it’s a paradigm shift in accountability and operational dynamics. Discover ...