-
Building contact centres of choice: Creating rewarding, balanced and fulfilling workplaces for all
17 days ago by Daniel StackIn today’s dynamic work environment, contact centre (CC) agents are seeking more than just a monthly wage. They want work that aligns with their lifestyles, provides growth opportunities and respects their personal needs and values. As CCs grapple with high attrition rates and a competitive job market, creating a workplace that meets these demands is not just beneficial but ...
-
Helping employers stand out from the crowd
about 1 month ago by Daniel StackAccording to the Office for National Statistics (ONS), the UK currently has an employment rate of 74.3%. This indicates that competition amongst employers for the best talent is more intense than ever. With a plethora of opportunities available, candidates have the luxury of choice regarding where they want to work. Coupled with a skills shortage in the marketplace, employer...
-
Retain, engage, succeed: Decoding attrition in contact centres
about 1 month ago by Daniel StackThe UK’s talent shortage, which has persisted for many years, has been aggravated by the COVID-19 pandemic. As the world of work continues to evolve post-pandemic, the dynamic between employers and employees has changed significantly. Workers now hold more power, and when their needs are not met, they are quick to leave. This trend is especially impactful for industries with...
-
Webinar: Is total compensation the key to employee satisfaction?
about 1 month ago by Daniel StackWhat truly drives lasting employee satisfaction?In partnership with HR Grapevine, we hosted an interactive, thought-provoking webinar to navigate the essential balance between fair compensation and additional benefits and its relation to employee satisfaction. Access the webinar and you will discover how this approach cultivates a positive workplace culture which fosters unw...
-
Unveiling the hidden potential of contact centres
3 months ago by Daniel StackThe field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook Street brings a fresh perspective to this discussion highlighting the hidden potential of contact centres.Julia shares insights into today’s contact centre industry and how the battle for talent is fierce with industries like hospitality measuring up as tempting alternatives. S...
-
Overcoming employee attrition in the UK contact centre industry
4 months ago by Daniel StackThe conventional image of contact centre agents as merely order-takers or complaint-handlers is steadily dissipating. Contact centres have evolved into sophisticated, data-driven hubs that power some of the globe’s most thriving enterprises. Consequently, a plethora of diverse and engaging roles now abound within these centres, including frontline positions that directly en...
-
Podcast: Diversity in recruitment: Building an inclusive workforce
4 months ago by Daniel StackIn today’s multinational, multicultural world, diversity is not an option but a necessity and inclusion is not a buzzword but a defining factor for successful initiatives. They are the cornerstones for any organisation seeking to be a transformative force in their industry, fostering innovation, creativity and a vibrant workplace culture that makes every employee feel truly...
-
ManpowerGroup Employment Outlook Survey – Q2 2024
5 months ago by Daniel StackUK Employment Outlook for Q2 2024 (April – June) is +23%, indicating cautious optimismBoth defensive and offensive hiring strategies are evident as managers adopt chess-like workforce planning tactics by backfilling roles due to employee departures (39%) versus actively creating new positions (36%) going into the next quarterSmall organisations demonstrate greatest appetite ...
-
World of Work Outlook for Women in 2024
5 months ago by Daniel StackAlthough women are increasing their global economic power and entering the workforce in greater numbers, true gender parity is still far from a reality. In 2023, for every 100 men promoted from entry level to manager, just 87 women were promoted. Coupled with the fact that they often desire more flexibility than leaders are willing to give, 60% of women are considering leav...