We are currently recruiting a number of Customer Service Team Leader and Customer Service Consultant roles working from home with opportunities UK Wide.

Customer Service Team Leader - UK Central Government Department (EO Grade)
Salary: £24,818, equivalent to £12.90 per hour
Contract: Temporary (minimum three months, expected longer)
Shift: Monday to Friday; 0800 to 1600hrs, 0900 to 1700, or 1000 to 1800hrs
Hours: 37

Customer Service Consultant - UK Central Government Department (AO Grade)
Salary: £19,550, equivalent to £10.16 per hour
Contract: Temporary (minimum three months, expected longer)
Shift: Monday to Friday; 0800 to 1600hrs, 0900 to 1700, or 1000 to 1800hrs
Hours: 37

Register your interest now.

Additional:

• 23 days holiday + 8 public holiday (pro-rata)
• IT equipment provided by the client (to be returned at the end of assignment)
• Start date expected 23rd November 2020 - possibly sooner
• Expected two-week training support

Requirements:

• Right-to-work in the UK
• Clear DBS minimum
• 3 Year referenceable Work History

Job Description - Customer Service Team Leader

What makes a great Customer Services Team Leader?

You’ll be responsible for managing a team of Customer Services Consultants. Our Customer Services Consultants are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.  Your primary role will be leading, motivating, and encouraging your team to achieve its best and continuously improve.

What will I be doing?

• Leading, motivating, encouraging and supporting people to work together as a team, making leadership interventions to deliver and continuously improve business results and taking payments by phone, letter and our online services.
• Using management information systems to monitor and meet specific performance targets and standards. Using webchat and email to support our customers online.  Identifying poor performance, attendance and conduct issues, adopting a coaching style for resolution, taking action as appropriate in accordance with policy.
• Taking responsibility for business planning, continuous improvement and delivery of team KPIs, quality, productivity and outcomes.
• Creating the right environment and a great place to work.

What are we looking for?

• Great communication skills – both written and verbal
• Commitment to providing a brilliant service for our customers
• Ability to handle both enjoyable and challenging conversations
• Ability to provide information quickly and clearly
• Can-do attitude and a real passion for helping people

It’s the ambition to be the best customer service organisation in the UK and we need fantastic people like you to help achieve this. Our team leaders are pivotal to achieving this.

Responsibilities of a manager

• Support and develop
• Inspire and role model
• Engage and lead
• Plan and organise
• Share the vision
• Own and initiate change
• Measure and assure
• Manage performance
• Influence
• Motivate
• Coach ownership

Job Description - Customer Service Consultant:

As a Customer Services consultant at HMRC you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.
 
You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.
 
You will join a friendly and welcoming department. No experience is needed as you will receive training and plenty of support to help you do the job.

• great communication skills – both written and verbal 
• dedication to providing a brilliant service for our customers 
• ability to handle both enjoyable and fast-paced conversations 
• ability to provide information, quickly and clearly 
• a can-do attitude and a real passion for supporting people

Register your interest

The role will be working from home in line with government guidelines, but you may need to be willing to undertake infrequent travel to an office for induction and potentially training.  If during the course of the assignment, the government guidelines permit, then it may be required for the you to be prepared to attend an office on a more regular basis. 

Please complete the following form to express your interest in this role: