At Brook Street, we are committed to providing all of our customers with a quality service. If for any reason
you are not entirely satisfied with any aspect of the service you have received from Brook Street then we would
like you to let us know.
How to register a complaint
If your complaint concerns the service you have received from a local Brook Street Office, you should contact the local
office manager to discuss the problems you have experienced. It is important the local office management team are made
aware of your concerns and are given the opportunity to put things right.
If you have already discussed your problem with the local office, but are not satisfied with the response you have received,
please contact Brook Street Customer Service Team in one of the following ways:
Email us: contact our Customer Service Team directly at firstname.lastname@example.org
Write to us: please write to the following address
Customer Service Team
134 Hatfield Road,
When you contact the Customer Service Team, it is important you provide us with all the facts regarding your problem, including
details of people you have already spoken to so we are able to conduct a full investigation.
When we receive details of your complaint we undertake a full investigation and will write to you within 5 working days.
Credit Control or Payroll problems
If your problem is about an invoice you have received from us, in the first instance please contact Brook Street Credit Control
Helpline on 01727 813000
If you are a temporary worker and have a problem regarding your payment, in the first instance please contact your local Brook Street
office. If the issue is not resolved please contact Brook Street Payroll Helpline on 01727 813002