Complaints Procedure

At Brook Street, we are committed to providing all of our customers with a quality service. If for any reason you are not entirely satisfied with any aspect of the service you have received from Brook Street then we would like you to let us know.

How to register a complaint

Step 1

If your complaint concerns the service you have received from a local Brook Street Office, you should contact the local office manager to discuss the problems you have experienced. It is important the local office management team are made aware of your concerns and are given the opportunity to put things right.

Step 2

If you have already discussed your problem with the local office, but are not satisfied with the response you have received, please contact Brook Street Customer Service Team in one of the following ways:

Email us: contact our Customer Service Team directly at

Write to us: please write to the following address

Brook Street
Customer Service Team
Clarence House,
134 Hatfield Road,
St Albans

When you contact the Customer Service Team, it is important you provide us with all the facts regarding your problem, including details of people you have already spoken to so we are able to conduct a full investigation.

When we receive details of your complaint we undertake a full investigation and will write to you within 5 working days.

Credit Control or Payroll problems

If your problem is about an invoice you have received from us, in the first instance please contact Brook Street Credit Control Helpline on 01727 813000

If you are a temporary worker and have a problem regarding your payment, in the first instance please contact your local Brook Street office. If the issue is not resolved please contact Brook Street Payroll Helpline on 01727 813002