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Future-proof your contact centre operation with Brook Street
Even as technology advances and creates opportunities for greater efficiency, 81% of consumers still say they would prefer to deal with a real person rather than an automated service. The human element is still crucial to quality customer service. As businesses learn to adapt along with technology, humans will power the future of work as they upskill and use AI as a chance to augment their professional knowledge and capabilities.
The need for a robust, well-staffed and motivated contact centre workforce is more critical than ever before.
  | |   | | Capabilities Document: Future-proofing your contact centre operation with Brook Street   |
Brook Street has over 75 years’ experience delivering customer service and contact centre talent. We are your trusted partner in recruitment for the contact centre and customer service sector. We specialise in placing top-tier professionals in roles across contact centre, telesales, customer management and customer service – from entry-level to senior management. Let us connect you with the talent that drives success.
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"As a business, we have always received very strong quality of candidates from Brook Street along with excellent communication and the speed of response to our requests has meant that we’ve had regular engagement about candidate availability which helped with at times challenging timescales. One thing I wanted to highlight was that the support we received from Brook Street made it feel like our recruitment needs were a shared goal." Mark Jones | | "Brook Street is a long-standing provider of our high-volume contact centre staff. They show passion, commitment and efficiency to support us with our demanding business requirements. The consultants are a pleasure to work with and we recommend them as a trusted provider of high-volume recruitment."  |
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To find out how Brook Street can help you future-proof your contact centre, get in touch now.
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