FAQs

Brook Street offers temporary, permanent and contract roles across a wide range of sectors, including administration, customer service, public sector, industrial, logistics, legal, healthcare and office support.

Yes. Many candidates use temporary assignments to build experience, develop new skills and move into longer-term or permanent opportunities where available.

Yes. Registering with Brook Street and applying for jobs is completely free for candidates.

You can search and apply for jobs online, upload your CV, or speak to a Brook Street consultant who can help match you with suitable opportunities.

Yes. You can apply for multiple jobs that suit your skills and experience. If your profile matches other opportunities, a consultant may also contact you about relevant roles.

You’ll have support from your Brook Street consultant, who can help with assignment details, availability, onboarding and any questions throughout your placement.

FastTrack is the online portal used to submit timesheets, request leave, and access payslips. Link: https://manpower.fasttrack360.co.uk

You will receive your login details via email from noreply@manpowergroup.co.uk. Once you receive your credentials, log in to FastTrack and change your password when prompted.

Please use the password reset function on FastTrack. If you continue to experience issues, contact payroll.psr@brookstreet.co.uk or mojpsr@brookstreet.co.uk if working in assignment with the Ministry of Justice.

Yes. The FastTrack user guide includes videos covering:

• Logging in
• Submitting a timesheet
• Viewing historical timesheets
• Booking leave
• Accessing payslips

Timesheets should be submitted no later than 10am on Monday. If you work overtime at the weekend, submit your timesheet after your final shift.

Log into FastTrack, navigate to Time and Attendance, select your available timesheet and enter your hours under the Attendance/Absence section. Hours must be entered using the 24 hour clock ( For example 17:00 for 5pm)

Please check your date parameters are correct. You can search from and to a specific week ending xx/xx/xx. If you have recently started an assignment, please allow until Friday of your first week for the assignment to appear. If the issue persists, contact payroll.psr@brookstreet.co.uk.

Breaks must match one of the approved increments:

• 15 minutes
• 30 minutes
• 45 minutes
• 60 minutes

Incorrect break entries may result in your timesheet being rejected and returned.

You should notify Brook Street as soon as possible and ideally at least two hours before your start time. If outside office hours, you may be diverted to the 24/7 contact centre.

A late timesheet may not be included in the current payroll run and may be processed in the following week's payroll.

Contingent Workers are paid weekly in arrears for approved hours worked. Our payment day is Friday.

Pay is made directly into your nominated bank or building society account. We will use the bank details you have provided during your compliance checks on the appropriate portal.

Log into FastTrack and select:

Payslips → Payslip List → Preview

Email payroll.psr@brookstreet.co.uk or mojpsr@brookstreet.co.uk with details of the issue.

Check that:

• Your timesheet was submitted on time.
• Your timesheet was approved.
• Your bank details are correct.

If the issue remains unresolved, contact payroll.psr@brookstreet.co.uk or mojpsr@brookstreet.co.uk

Your pay rate will be confirmed in your assignment details and may vary between assignments. If you have a query regarding your pay rate, please contact the Team at Psr.Workforcehub@brookstreet.co.uk

No. Overtime arrangements vary depending on the client and assignment.

Brook Street operates under the Pay As You Earn (PAYE) system. Income Tax and National Insurance are deducted in accordance with HMRC requirements.

951/BS1

Brook Street cannot amend tax codes. You will need to contact HMRC directly.

HMRC will need to review your tax position and advise whether any refund is due.

Brook Street is legally required to make these deductions when instructed by a government department, court, local authority, or other authorised body.

No. Deductions can only be stopped when an official cancellation notice is received from the issuing authority. Brook Street cannot refund any deductions that have already been processed.

Deductions made up to the 5th of the month are typically remitted to the requesting authority by the 20th of the following month, so there may be a delay before any cancellation takes effect.

Yes. Eligible workers will be automatically enrolled into the workplace pension scheme in line with Auto-Enrolment regulations ( after 12 weeks in assignment).

NEST (National Employment Savings Trust).

Once enrolled, NEST will write to you with instructions on how to opt out directly through their system.

If you opt out within the statutory opt-out period, any contributions deducted will usually be refunded.

Pension contributions are not transferred immediately after each payroll run. There are processing and submission cut-off dates.

Contributions deducted up to the middle of the month are typically submitted to NEST on or around the 20th of the following month. As a result, there may be a delay between the deduction appearing on your payslip and the contribution appearing in your NEST account.

Due to payroll processing deadlines and statutory submission requirements, deductions may still be taken if the opt-out notification is received after a payroll cut-off date. Any refund due under the pension regulations will be processed in accordance with NEST and auto-enrolment rules.

Leave must first be approved by your line manager. Once approved, submit the leave through FastTrack using the appropriate leave option.

Your accrued holiday entitlement is displayed on your payslip.

Yes. Any unused holiday must be taken before expiry. Unused leave cannot normally be paid out. The holiday year runs from February to January. All leave accrued must be used by the end of January. If you do not take the holiday, Brook Street will not be able to pay you for any hours not taken as this is expressly prohibited in the Working Time Regulations. You cannot carry forward holiday pay from one year to the next, nor can we pay you in lieu of holidays, unless you finish working with Brook Street.

Holiday pay is calculated using the relevant statutory reference period and may differ from your standard hourly rate. It will be calculated using your average hourly pay rate over the statutory reference period (currently 52 weeks in England, Scotland and Wales, and 12 weeks in Northern Ireland).

No. Public holidays are normally taken as part of your annual leave entitlement unless assignment-specific arrangements apply.

Notify Brook Street as soon as possible on the first day of absence either by calling the absence line or by contacting PSR.Workforcehub@brookstreet.co.uk

You may qualify for SSP if you meet the government eligibility requirements, including the minimum earnings threshold.

Up to 7 days: Self-certification

More than 7 days: Fit note from your GP or healthcare professional

Documentation should be sent to payroll.psr@brookstreet.co.uk or mojpsr@brookstreet.co.uk

No. Sickness absence and annual leave must be recorded accurately and separately.

Useful SSP information: https://www.gov.uk/statutory-sick-pay

Notify Brook Street as soon as possible and send your MATB1 certificate to payroll.psr@brookstreet.co.uk or mojpsr@brookstreet.co.uk

Eligibility depends on factors such as length of service and average earnings. Payroll will assess eligibility once the required documents have been received.

Notify Brook Street and complete the required HMRC documentation.

Yes. Eligible workers may qualify for statutory adoption leave, shared parental leave and other family-related leave entitlements.

Notify Brook Street and your client manager as soon as possible and provide a copy of your jury service documentation. You can complete a loss of earnings from online at https://www.gov.uk/government/publications/claim-a-loss-of-earnings-or-benefit-during-jury-service

Jury service payments are handled by the court service. Any entitlement relating to your assignment should be discussed with Brook Street.

Only where expenses have been agreed in advance by Brook Street and/or the client.

Receipts and supporting documentation must be retained and submitted as requested.

Expenses should be claimed as soon as possible and no later than two months after they are incurred unless agreed otherwise. Expense forms, receipts and approval must be sent to payroll.psr@brookstreet.co.uk or mojpsr@brookstreet.co.uk no later than 10 am Mondays for Friday payment.

Please contact payroll.psr@brookstreet.co.uk or mojpsr@brookstreet.co.uk to request a blank expense form.

Contact Brook Street at PSR.Workforcehub@brookstreet.co.uk as soon as possible to update:

Address
Telephone number
Emergency contact details
Name changes

Contact payroll.psr@brookstreet.co.uk immediately to ensure payments are not delayed.

An assignment ending does not automatically end your employment with Brook Street. We will always look to discuss alternative opportunities where available.

Refer to your Terms and Conditions and notify your Brook Street contact as soon as possible. You should contact PSR.Workforcehub@brookstreet.co.uk and provide a minimum of one week notice.

It will be uploaded to your FastTrack portal under “Statutory Documents”.