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111 Call Handler - 24 Hours

  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £20330 per annum

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

*111 Call Handler*

Hours - Part time on rota system, 24 hours per week on shift rota basis

Location - Milton Keynes office based

Type - Permanent position, office based

Pay - £20330, pro rata + extra for unsocial hours

Benefits - Nationally recognised career path, Occupational health support, NHS discounts in over 200 stores across the UK, upto 27 days holiday (pro-rata) Pension, NHS blue light card - access to all NHS staff discounts + much more

Are you looking to start a career that gives back, and helps vulnerable people in the community?

Our client is part of the NHS framework and are a team of dedicated, passionate health advisors who strive to support those most in need - sound familiar?

About the Role

Your main responsibility will be to take calls in a busy environment and provide patients with the right support depending on the outcome of the call

You will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour's service or even dispatching an ambulance.

Occasionally you will be required to take priority 999 calls on occasions to support the wider business - you will be dealing with high pressure, distressing calls due to nature of business

About You

In order to be considered for this role there are some key skills/qualities you must possess. These are but not limited too -

  • Professionalism
  • Process driven
  • Quality typing + computer skills
  • Empathetic and calming manor
  • Resilient
  • Strong listening skills + questioning techniques
  • Must be able to have good coping mechanisms for distressing situations

Hit apply today!


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