Back to Search Results

111 Call Handler

  • Location:

    Winchester, Hampshire

  • Sector:

    Contact Centre, Customer Service

  • Job type:


  • Salary:

    £20330 - £25500 per annum + additional benefits

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    23 days ago

  • Expiry date:


  • Startdate:

    18/08/22 or ongoing start date

Job Description

NHS 111 Call Handler / Health Advisor

Otterbourne, Winchester

Part-time / Full-time

£20,330 per annum + retention bonus + unsocial hours rates and overtime

(Expected earnings on full-time basis £25k+)

Looking for a meaningful and purposeful job where you can help someone in their moment of need? Join the NHS to support the nation in a role where you could save a life!

We have an excellent opportunity to join the NHS on a part-time or full-time basis, supporting the public by answering and professionally handling 111 calls with empathy and attention to detail. 111 Health Advisors are mediators, influencers, pacifiers, and life savers - no two calls are the same.

It can be a tough job, but in return you will receive great pay, training, benefits and have the support of a strong team.

You will also have the opportunity to grow your career, specialising in different areas such as coaching new staff, auditing or becoming a team leader!

About the job

By providing excellent customer service and maintaining the trusts high standards, you will be helping people in their time of need. As a 111 Health Advisor, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour's service or even dispatching an ambulance.

When will you work?

The service runs from 24 hours a day, 7 days a week, and all rolling shift patterns will typically involve working a mixture of day, evening, and weekend shifts. Example shift rotas available, and you will receive your shift roster 13 weeks in advance. You must be available to work full time evening shifts during the first 4 weeks for training.

We have part-time roles available. The initial training is 37.5 hours a week. After training the contracts available are 12, 18, 24 and 37.5 hours per week (subject to availability). Your annual salary will reflect your weekly hours however on top of your salary, you have the potential to earn more! For all day Saturday (midnight to midnight) and any weekday after 8pm and before 6am you get time plus 35%. For And all time worked on Sundays and Public Holidays (midnight to midnight) you receive time plus 69%.

What will you need to succeed?

You need to be highly professional, a strong listener with excellent communication skills and telephone manner. It is essential that you can follow processes and procedures. You must be resilient, empathetic, passionate about high quality patient care and be caring and able to remain calm under pressure.

Working as part of a Call Centre team, you will need to be comfortable using a range of databases and web-based applications. Crucial to this role is that you are ICT literate, have excellent customer service skills, can use multiple systems, have great attention to detail and are able to work shifts including evenings and weekends.

What's in it for you?

As well as the opportunity to have be able to make a difference in someone's life, and a great salary, you will receive:

  • Up to £1,200 Recruitment and Retention Bonus if you pass 3 new starter milestones
  • Enrolment on the NHS pension scheme
  • 27 days holiday per annum, pro-rata, plus bank holidays.
  • Excellent training and support from dedicated inhouse team
  • Nationally recognised qualification in Pathways
  • Occupational Health support along with an Employee Assistance Programme
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Want to make a difference? Get in touch!

Start dates are currently available the coming months with either a day or evening induction available each month

If successful at this stage, you will be invited to complete an online assessment, followed by a formal video interview to see if you have the essential criteria expected of a 111 Health Advisor. Offers are subject to 3 year's referencing, enhanced DBS and an online occupational health questionnaire.

If you would like to join the NHS in this crucial role and work for a trust whose values are "caring, team working, innovation and professionalism" then apply now or contact Ben G at Brook Street Southampton for more information or to start your application process with the NHS.


Looking for a job? Register your CV now


Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now