Job Description

My client is looking for 10x motivated candidates to fill this very exciting role within the NHS.
The post holder will be responsible for the assessment of presenting clinical symptoms, using a clinical software tool in order to signpost and transfer patients to appropriate providers. To give homecare advice as required using supporting software.

Title: Call Handler
Band: Band 3
Location: Horwich
Reports to: Team Supervisor


" Excellent communication skills are required for the patient assessment using critical thinking skills and supported by computer software to ensure the provision of a quality driven service
" Liaising with other agencies and healthcare providers
" Utilisation of acquired skills in the management of challenging calls and child and adult safeguarding and concerns and referrals
" To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care
" To ensure appropriate and effective communication links with other departments, and other areas of the Trust
" To act if required in the support, mentoring or preceptorship of colleagues within the service
" To despatch an ambulance when required by the Pathways tool, and giving emergency care advice should this be necessary
" Wherever feasible to deal with the call without clinical support using critical thinking and probing questioning skills, supported by the software tools in order to transfer to appropriate care provider
" To work without direct supervision, pursuing a workload managed through scheduled interventions provided by the operational management team.
" To understand and use other software support tools or administrative back-up measure in a contingency situation


" Excellent communication skills are required for providing and receiving complex, sensitive, or contentious information, and for establishing relationships with patients and/or others.

" Use of critical thinking skills supported by computer software to ensure patient safety and a quality driven service.

" To communicate clearly, concisely and effectively using all communication delivery methods, e.g. face to face, electronic and written communication


Please send CV`S To - or

Band 3 £10.40 Per hour

Interviews to commence w/c 6th June must be availabe 7th & 8th June to Interview - Must be fully flexable and commit to full time training

Please send CV`S To - or