Job Description

My client is looking for 5x Part time Health Advisors to join the Team.

The post holder will be responsible for the assessment of presenting clinical symptoms, using a clinical software tool in order to signpost and transfer patients to appropriate providers. To give homecare advice as required using supporting software

Title: Call Handler
Band: Band 3
Location: Horwich
Reports to: Team Supervisor

" Excellent communication skills are required for the patient assessment using critical thinking skills and supported by computer software to ensure the provision of a quality driven service
" Liaising with other agencies and healthcare providers
" Utilisation of acquired skills in the management of challenging calls and child and adult safeguarding and concerns and referrals
" To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care
" To ensure appropriate and effective communication links with other departments, and other areas of the Trust
" To act if required in the support, mentoring or preceptorship of colleagues within the service
" To despatch an ambulance when required by the Pathways tool, and giving emergency care advice should this be necessary
" Wherever feasible to deal with the call without clinical support using critical thinking and probing questioning skills, supported by the software tools in order to transfer to appropriate care provider
" To work without direct supervision, pursuing a workload managed through scheduled interventions provided by the operational management team.
" To understand and use other software support tools or administrative back-up measure in a contingency situation


" Excellent communication skills are required for providing and receiving complex, sensitive, or contentious information, and for establishing relationships with patients and/or others.

" Use of critical thinking skills supported by computer software to ensure patient safety and a quality driven service.

" To communicate clearly, concisely and effectively using all communication delivery methods, e.g. face to face, electronic and written communication


Band 3 £10.40 Per hour

Interviews to commence w/c 6th June must be availabe 7th & 8th June to Interview - Must be fully flexable and commit to full time training for 8 weeks even though this is a part time role

Please send over CV`S To - or