Title: Call Centre Advisor NHS 111
Band: Band 2 £9.50 Per Hour + Garunteed Shift Allowance
Location: Bolton BL6
Reports to: Shift Manager
MON-SUN Availability 0600-0030
Start Date 15th August 2022
Immidiate interviews starting 12th/13th July 2022.
Based at Middlebrook retial park Bolton, at the 111 Call centre easily accessable from Blackrod, Chorley & Bolton areas working in partnership with the North West Ambulance services we require call centre advisors to help with taking calls from the general public to ensure calls are filtered through to the correct team, triaging calls and taking querys.
they are looking for a very motivated, committed, hardworking candidate to fill the role.
They are looking for exceptional administrator skills, note taking, answering a high volume of calls, works well under pressure.
Receive, understand, and assess patient contact/enquiries to establish the required service/solution. Excellent communication skills are required to ensure the correct service/solution is delivered. This includes internal transfer to Pathways trained Health Advisors. Can navigate between multiple screens to establish key information. Can listen and record information received from patients quickly.
Can listen and record said information accurately.
Liaising with other agencies and healthcare providers.
To ensure appropriate and effective communication links with other departments, and other areas of the Trust.
To work without direct supervision, dealing with a workload managed by the operation at agreed times
To understand and use other software support tools
All Training will be provided.
To Apply for the role please send all CV`s to -