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12658 - Service Desk Operative

  • Location:

    Theale, Berkshire

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Khesha

  • Contact email:

    Reading.web@brookstreet.co.uk

  • Job ref:

    REA/726787_1539700179

  • Published:

    about 1 month ago

  • Expiry date:

    15/11/2018

  • Startdate:

    29/10/18

Job Description

Job Purpose:

To be the `point of contact` for EMCOR UK on a high profile Contract by receiving calls via the Service Desk and to provide administrative support to the wider operational and non-operational areas of the business, including the scheduling of engineers
Principal Accountabilities:
Maintain the EMCOR Service Desk function with the timely answering of all telephone, email and in person enquiries.
Ensure that any reported breakdowns and tasking requests are logged onto the client Asset Management System (AMS) and allocated a unique reference number.
Maintain clear and effective lines of communication with facility staff and end user community. This shall include, but not be limited to, the communication of reference numbers, work progress reports and status updates.
To provide administrative support to both operational and non-operational areas of the business.
To liaise with all areas of the business within the EMCOR Contract to ensure that our Client receives excellent customer service.
Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.
Assist in scheduling activities when required
This is not a safety related post, however the incumbent will carry out the activities of the post in a way such as to maintain, as far as is reasonably practical the health, safety and welfare of Company personnel and others and to safeguard the condition of the environment as required by the Company safety manual.
Person Specification:
The ability to establish and maintain high standards of excellence in areas of operational administration.
A minimum of 4 GCSEs or equivalent qualification, grades A-C, including Maths and English.
Practical experience in an office environment is preferable.
Computer literacy is essential; knowledge of email and MS package is desirable.
Ability to be resilient under pressure and be able to converse confidently with staff, suppliers and customers at all levels.
Smart, presentable appearance.
Personable and approachable.
Positive, flexible approach and attitude
Benefits:
25 days holiday + Bank Holidays

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