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1st Line Help Desk Advisor

  • Location:

    City of London, London

  • Sector:

    IT

  • Job type:

    Temporary

  • Salary:

    £10.00 - £11.00 per hour

  • Contact:

    Fenchurch Street Branch

  • Contact email:

    fenchurchst.web@brookstreet.co.uk

  • Job ref:

    KWRMO/1610_1539689031

  • Published:

    about 1 month ago

  • Duration:

    2 Months

  • Expiry date:

    15/11/2018

  • Startdate:

    ASAP

Job Description

Role

  • Providing 1st line technical support for all employees within the organisation
  • Logging all incidents on relevant software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Monitor group mailboxes, ensuring all inbound queries received a response within SLA

Skills / Experience

  • Problem solving and keen attention to detail
  • Driven to deliver high levels of Customer Service
  • Clear telephone manner
  • Good verbal and written communication skills
  • Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.
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