Job Description

Role

• Providing 1st line technical support for all employees within the organisation
• Logging all incidents on relevant software systems
• Diagnosing technical faults and providing over the phone solutions
• Escalating technical queries to 2nd line support
• Providing excellent levels of customer service and support
• Monitor group mailboxes, ensuring all inbound queries received a response within SLA

Skills / Experience

• Problem solving and keen attention to detail
• Driven to deliver high levels of Customer Service
• Clear telephone manner
• Good verbal and written communication skills
• Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.