Job Description

Job Title: 1st Line Support Technician
Location: Exeter (Hybrid - 2 days in the office per week)
Salary: up to £40,000 per year (Dependent on Experience)

Are you passionate about providing excellent customer support and resolving technical issues? Our client is a well-established software company based in Exeter, looking to expand their team with a skilled 1st Line Support Technician. If you're eager to take on new challenges and grow your career in a dynamic and supportive environment, this is the role for you!

Key Responsibilities:

• Act as the first point of contact for customers, handling inquiries, troubleshooting, and providing solutions to technical issues.
• Provide clear and concise support through various channels, including phone, email, and live chat.
• Diagnose and resolve technical issues, escalating more complex problems to the appropriate team.
• Maintain accurate records of customer interactions and solutions provided
• Collaborate with other teams to improve the overall customer experience and contribute to software improvements.

Key Requirements:

• Strong communication skills and the ability to explain technical information to non-technical users.
• 2 years+ experience offering technical support, ideally within a software company
• A good understanding of software applications, systems, and networks.
• Excellent problem-solving abilities and attention to detail.

Benefits:

• Competitive salary based on experience.
• Hybrid working model - 2 days in the office, 3 days remote.
• Opportunity to grow within a successful and supportive company.
• Health and wellness benefits.
• Friendly and collaborative work environment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.