1st Line Support - NHS
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Location:
Lincoln
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Sector:
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Job type:
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Salary:
£11.76 - £13.12 per hour
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Contact:
Leeds CL
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Contact email:
LeedsCL.branch@brookstreet.co.uk
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Job ref:
HO7718_1639485494
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Published:
over 2 years ago
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Expiry date:
25/01/2022
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Startdate:
ASAP
Job Description
It Engineer/1st Line Support - NHS
Base Locations - Essex, Lincoln, Derby, Norfolk
£11.76 per hour rising to £13.12 after 12 weeks
Monday - Friday, 9am - 5pm.
Temporary Contract; Until March 2022 Likely to be extended. May lead to a permanent role
The Technical Operators work in a 1st line technical support capacity dealing with technical queries and undertaking a variety of tasks including system user account management, software deployment, 1st line remote desktop support.
The role overview;
- Supporting desktop services, W10, O365, laptop, PC, printers, scanners etc
- Working on first line support
- Taking incoming calls from customers and attempting a first time fix wherever possible
- logging call in Ivanti and attempting a first time fix wherever possible
- Field work to deploy equipment (laptops, PC, printers, scanners), wifi issues, patching, telephony etc
Knowledge, Skills and Qualifications
- Ability to diagnose technical issues, provided resolutions or workaround for incidents and problems in a technical environment
- Experience on W10, O365, Active Directory, Remote access tools (Dameware), call logging systems (Ivanti), clinical systems (SystmOne, Emis web, Rio, WebIce, PACS)
- Experience of services and Incident management processes
- IT related degree or experience in the field
- Desktop support, Patching, Troubleshooting
- Experience of providing advice as subject matter expert both verbally and written.
- Experience of using remote support and software deployment systems, e.g. Zenworks, Bomgar
- Proven ability to extract information from stakeholders prevalent to the task.
- Ability to work consistently, methodically and reliably under pressure with attention to detail within tight timescales
- An ability to work autonomously as well as an effective team member
- An ability of taking responsibility for making decisions to move things forward
- An ability to communicate effectively, both orally and by word
- Ability to make proactive decisions and drive forward service improvements using individual initiative
- Demonstrably strong and proficient user of Microsoft Office
If this is the role for you, apply today with your most current CV
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