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1st Line Support - NHS

  • Location:

    Lincoln, Lincolnshire

  • Sector:


  • Job type:


  • Salary:

    £11.76 - £13.12 per hour

  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

It Engineer/1st Line Support - NHS

Base Locations - Essex, Lincoln, Derby, Norfolk

£11.76 per hour rising to £13.12 after 12 weeks

Monday - Friday, 9am - 5pm.

Temporary Contract; Until March 2022 Likely to be extended. May lead to a permanent role

The Technical Operators work in a 1st line technical support capacity dealing with technical queries and undertaking a variety of tasks including system user account management, software deployment, 1st line remote desktop support.

The role overview;

  • Supporting desktop services, W10, O365, laptop, PC, printers, scanners etc
  • Working on first line support
  • Taking incoming calls from customers and attempting a first time fix wherever possible
  • logging call in Ivanti and attempting a first time fix wherever possible
  • Field work to deploy equipment (laptops, PC, printers, scanners), wifi issues, patching, telephony etc

Knowledge, Skills and Qualifications

  • Ability to diagnose technical issues, provided resolutions or workaround for incidents and problems in a technical environment
  • Experience on W10, O365, Active Directory, Remote access tools (Dameware), call logging systems (Ivanti), clinical systems (SystmOne, Emis web, Rio, WebIce, PACS)
  • Experience of services and Incident management processes
  • IT related degree or experience in the field
  • Desktop support, Patching, Troubleshooting
  • Experience of providing advice as subject matter expert both verbally and written.
  • Experience of using remote support and software deployment systems, e.g. Zenworks, Bomgar
  • Proven ability to extract information from stakeholders prevalent to the task.
  • Ability to work consistently, methodically and reliably under pressure with attention to detail within tight timescales
  • An ability to work autonomously as well as an effective team member
  • An ability of taking responsibility for making decisions to move things forward
  • An ability to communicate effectively, both orally and by word
  • Ability to make proactive decisions and drive forward service improvements using individual initiative
  • Demonstrably strong and proficient user of Microsoft Office

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