Job Description

It Engineer/1st Line Support - NHS

Base Locations - Essex, Lincoln, Derby, Norfolk

£11.76 per hour rising to £13.12 after 12 weeks

Monday - Friday, 9am - 5pm.

Temporary Contract; Until March 2022 Likely to be extended. May lead to a permanent role

The Technical Operators work in a 1st line technical support capacity dealing with technical queries and undertaking a variety of tasks including system user account management, software deployment, 1st line remote desktop support.

The role overview;

• Supporting desktop services, W10, O365, laptop, PC, printers, scanners etc
• Working on first line support
• Taking incoming calls from customers and attempting a first time fix wherever possible
• logging call in Ivanti and attempting a first time fix wherever possible
• Field work to deploy equipment (laptops, PC, printers, scanners), wifi issues, patching, telephony etc

Knowledge, Skills and Qualifications

• Ability to diagnose technical issues, provided resolutions or workaround for incidents and problems in a technical environment
• Experience on W10, O365, Active Directory, Remote access tools (Dameware), call logging systems (Ivanti), clinical systems (SystmOne, Emis web, Rio, WebIce, PACS)
• Experience of services and Incident management processes
• IT related degree or experience in the field
• Desktop support, Patching, Troubleshooting
• Experience of providing advice as subject matter expert both verbally and written.
• Experience of using remote support and software deployment systems, e.g. Zenworks, Bomgar
• Proven ability to extract information from stakeholders prevalent to the task.
• Ability to work consistently, methodically and reliably under pressure with attention to detail within tight timescales
• An ability to work autonomously as well as an effective team member
• An ability of taking responsibility for making decisions to move things forward
• An ability to communicate effectively, both orally and by word
• Ability to make proactive decisions and drive forward service improvements using individual initiative
• Demonstrably strong and proficient user of Microsoft Office

If this is the role for you, apply today with your most current CV