1st Line Support / Customer Support Advisor
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Location:
Stevenage
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Sector:
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Job type:
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Salary:
Up to £19000 per annum + Additional Comany Benefits, bonus
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Contact:
Kieran
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Contact email:
worcester.web@brookstreet.co.uk
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Job ref:
WRS/8993_1550767325
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Published:
about 5 years ago
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Expiry date:
23/03/2019
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Startdate:
18/03/19
Job Description
A vibrant and modern IT company are looking for a professional 1st Line Support / Customer Support Advisor to join their ever-growing team in Stevenage.
This is a full time permanent position that can offer great career development and progression.
This is an extremely varied role, where you'll be busy providing exceptional customer service, technical support and even a smidge of sales (don't worry, there's no cold calling here!) to a wide range of customers via Live Chat, phone and email.
Working in a new modern office in Stevenage, you'll be supporting a wide range of different web hosting and email services and taking customers through the journey from potential customer to getting up and running with their business website and email.
A background in technical support is essential as is a positive, can-do attitude and drive to succeed, it is also preferred you have previous experience in a high-volume helpdesk/call centre environment. You will be troubleshooting, fixing a wide range of software-based technical issues, FTP clients, cPanel, Plesk and LCN's bespoke back-end systems.
You will be offered a salary of £19,000 plus additional company benefits.
This is a full-time position working 37.5 hours per week. A shift pattern is in place to cover a 7-day working week with shifts from 0800-1630, 0900-1730, 11:30 - 20:00 and 1330-2200.However, these may be subject to alteration in accordance with the dictates of the business
To be considered apply now - or you can email or call 01905 731591 for more information.
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