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1st Line Support Technician

  • Location:

    Kingston Upon Hull, East Riding of Yorkshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Up to £25000 per annum

  • Contact:

    Anastasia

  • Contact email:

    [email protected]

  • Job ref:

    HUL/11910_1655714999

  • Published:

    5 days ago

  • Expiry date:

    1/08/2022

  • Startdate:

    ASAP

Job Description

Job title: 1st Line Support Technician

Job type: Permanent, full-time

Hours: Mon-Fri (08:45 - 17:30) - may be flexible, some hybrid days available.

Location: Hull

Salary: £25,000 per annum (DOE)

We are looking for a 1st Line Support Technician to join one of our clients based in Hull.

As a 1st Line Support Technician, you will be supporting their existing and new clients with any IT challenges/issues they may face in their day-to-day operations. You must be able to work under pressure, in a calm professional and timely manner.

The successful candidate must be proactive, ambitious and enjoy working in a team. You must have passion for customer support and have the ability to skilfully engage with customers on complex topics.

Core Responsibilities:

  • First line support as part of the help desk
  • Responding to inquiries from customers
  • Escalation to 2nd Line for any topics unable to address
  • Troubleshooting hardware including servers, desktops, laptops, and network equipment.
  • Using our monitoring software to respond to identified issues ensuring maximum uptime.
  • On-site visits time-to-time to diagnose issues beyond the point of remote support.

Skills Required for the role:

  • Switches, routers, firewalls,
  • Cloud hosted VoIP and on-site phone systems.
  • Windows based PC and laptops.
  • Windows Server and Active Directory.
  • Microsoft Exchange and SQL Server
  • Microsoft Office 365 and the Microsoft Office suite.
  • Mac OS
  • Cloud deployed anti-virus software.

What we offer:

  • Competitive Salary
  • Hybrid Working
  • On-site parking
  • Relaxed working environment
  • Pension Scheme
  • Up to 25 days holiday plus bank holidays
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