We are working with a leading Bradford based company, looking for a 1st line support engineer to join the team.
Our client is well established in Halifax and is a leader in their industry. This is a great opportunity for an experience service desk or 1st line support candidate to join a company that can provide longevity and development.
The technical operations team operates a 24/6 service, and you may be require to work both core hours 8am - 5.30pm Mon - Fri & 12 hour shifts (including night shifts) when required by the business or the project.
A day in the life of a 1st line support engineer will typically include:
" Managing cases from start to finish, communication with the customer and technical operations staff
" Using Salesforce to log all cases and add detailed information, ensuring cases are kept up to date
" Carrying out remote and onsite triage to assess faults and issues
" Devising a solution and auctioning next steps to ensure resolution
" Working to SLAs, making sure all cases are solved within the correct timeframe, escalating to 2nd line support when needed
" Working toward a continuous improvement culture, identifying knowledge gaps and working with the service manager, attending external and internal training sessions
" Demonstrating excellent customer service always and a dedicated support approach
We`re looking for candidates from a 1st line support, service desk, technical operations background.
Ideally you will have experience with a ticketing system such as Salesforce or Service Now.
You`ll need experience resolving remote and onsite issues and the willingness to learn and develop new skills.
Ideally you`ll also have a driving licence as travel to external sites will be required.
In return our client offers:
- A salary of £18,000 - £21,000
- 30 days holiday including stats
- Potential global travel
- Modern, centrally located offices
If you`d like to secure an immediate interview, please apply online now!