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1st Line Tech Support

  • Location:

    Bradford, West Yorkshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Jamie

  • Contact email:

    bradford@brookstreet.co.uk

  • Job ref:

    BRA/141974_1569853346

  • Published:

    2 months ago

  • Expiry date:

    30/10/2019

  • Startdate:

    ASAP

Job Description

We are working with a leading Bradford based company, looking for a 1st line support engineer to join the team.

Our client is well established in Halifax and is a leader in their industry. This is a great opportunity for an experience service desk or 1st line support candidate to join a company that can provide longevity and development.

The technical operations team operates a 24/6 service, and you may be require to work both core hours 8am - 5.30pm Mon - Fri & 12 hour shifts (including night shifts) when required by the business or the project.

A day in the life of a 1st line support engineer will typically include:

" Managing cases from start to finish, communication with the customer and technical operations staff
" Using Salesforce to log all cases and add detailed information, ensuring cases are kept up to date
" Carrying out remote and onsite triage to assess faults and issues
" Devising a solution and auctioning next steps to ensure resolution
" Working to SLAs, making sure all cases are solved within the correct timeframe, escalating to 2nd line support when needed
" Working toward a continuous improvement culture, identifying knowledge gaps and working with the service manager, attending external and internal training sessions
" Demonstrating excellent customer service always and a dedicated support approach

We`re looking for candidates from a 1st line support, service desk, technical operations background.
Ideally you will have experience with a ticketing system such as Salesforce or Service Now.
You`ll need experience resolving remote and onsite issues and the willingness to learn and develop new skills.

Ideally you`ll also have a driving licence as travel to external sites will be required.

In return our client offers:

  • A salary of £18,000 - £21,000
  • 30 days holiday including stats
  • Potential global travel
  • Modern, centrally located offices

    If you`d like to secure an immediate interview, please apply online now!
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