Job Description

2nd Line Support Engineer
Washington
Full Time - Permanent
Salary between £25-£30k DOE

Brook Street are delighted to be working with our one of our clients, they are looking for a 2nd Line Support Engineer to join their team.

You will be mainly responsible for:

• Maintain and support IT systems including PC and laptop support fixes.
• Support queries and requests, working along with 1st and 3rd line teams, providing a cohesive experience for end users
• Ensure all issues are managed from request to completion.
• Publish customer facing technical information such as best practice guides, SOPs, FAQ's.
• Ability to provide ideas for improvements relating to solutions to the business.
• Provide point of escalation for support team and customers as part of an on-call rotation.

Essential Requirements:

• Minimum of 2 years Support Engineer experience with Microsoft technologies.
• Excellent communication skills
• Passionate about IT
• Ability to work independently and part of a team.
• Able to follow policies, procedures and controls
• Experience of working under pressure
• Knowledge and experience of Windows 10

Please click apply for more information!