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2nd Line Support Engineer

  • Location:

    Washington, Tyne and Wear

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Megan / Emma

  • Contact email:

    [email protected]

  • Job ref:

    NWC/483756_1648824339

  • Published:

    about 2 months ago

  • Expiry date:

    13/05/2022

  • Startdate:

    ASAP

Job Description

2nd Line Support Engineer
Washington
Full Time - Permanent
Salary between £25-£30k DOE

Brook Street are delighted to be working with our one of our clients, they are looking for a 2nd Line Support Engineer to join their team.


You will be mainly responsible for:

  • Maintain and support IT systems including PC and laptop support fixes.
  • Support queries and requests, working along with 1st and 3rd line teams, providing a cohesive experience for end users
  • Ensure all issues are managed from request to completion.
  • Publish customer facing technical information such as best practice guides, SOPs, FAQ's.
  • Ability to provide ideas for improvements relating to solutions to the business.
  • Provide point of escalation for support team and customers as part of an on-call rotation.


Essential Requirements:

  • Minimum of 2 years Support Engineer experience with Microsoft technologies.
  • Excellent communication skills
  • Passionate about IT
  • Ability to work independently and part of a team.
  • Able to follow policies, procedures and controls
  • Experience of working under pressure
  • Knowledge and experience of Windows 10


Please click apply for more information!

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