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3rd Line Engineer

  • Location:

    Peterborough, Cambridgeshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £40000 - £65000 per annum + free car parking

  • Contact:

    Charlotte

  • Contact email:

    charlotte.hines@brookstreet.co.uk

  • Job ref:

    PET/671403_1634918095

  • Published:

    about 1 month ago

  • Expiry date:

    21/11/2021

  • Startdate:

    ASAP

Job Description

3rd Line Network Engineer


Immediate start available
Location: Work from home (Hybrid starting from January - Office is in Hampton PE7)
Hours: 7.5hrs per day. Mon - Fri between 8am - 6pm
Salary: £40,000 - £65,000 + on-call (£360pw + 1.5 rate if called out)

Are you team focused with a passion to solve 3rd Line Engineering problems? Are you supportive and influential?
IF YES…. KEEP READING!


Brook Street Recruitment are recruiting on behalf of a well-established client is a top leading Managed Service Provider who are looking for a 3rd Line Network Engineer to join their thriving and ever-growing team.

Main Responsibilities as a 3rd Line Network Engineer:

  • Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements.
  • Provide a point of technical escalation and expertise.
  • Provide support as part of the 24x7 out of hour`s rota
  • Maintain technical accreditations in line with catalogued services.
  • Cisco, FortiGate, HP, Checkpoint, F5, Palo Alto
  • Escalate potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training, and development plan
  • Escalate potential problem issues with Problem and Incident Management

Experience Required for 3rd Line Network Engineer:

  • Customer Service Experience
  • 2-3 years in 3rd Line Engineering
  • Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner
  • Experience of one or two of the following: Cisco, FortiGate, HP, Checkpoint, F5, Palo Alto
  • IT Qualifications would be advantageous


Benefits for 3rd Line Network Engineer:

  • Company bonus
  • 33 days holiday
  • Parking on site
  • Large canteen/downtime area
  • On a bus route
  • Great working environment
  • Progression through different support line levels if desired
  • Extra pay for on call


If you`re interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with you up to date CV. We aim to get back to all applicants within 1-3 working days. You can contact Charlotte on 07483 927710 or .

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