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3rd Line Support Analyst

  • Location:

    Leeds, West Yorkshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Katie

  • Contact email:

    leeds.branch@brookstreet.co.uk

  • Job ref:

    LEE/13193_1542729086

  • Published:

    22 days ago

  • Expiry date:

    20/12/2018

  • Startdate:

    01/01/19

Job Description

We're working with an industry leading organisation in Wetherby, looking for a savvy 3rd line support analyst to join their IT department.


This is a fantastic opportunity to utilise and refine your problem solving and analytical expertise within a thriving company.


Within the role you'll be supporting the 1st & 2nd Line support teams with any escalated queries, ensuring a customer satisfaction at all stages.


We're looking for a technically minded candidate with experience utilising problem solving and fault resolution to deliver exceptional and speedy resolution to client issues.


You'll utilise your SQL, .NET, MS Office and VB experience to delve into customer issues, using your customer service skills to communicate clearly and keep customers informed.


Working to SLAs, you'll understand the importance of fault resolution timescales and work hard to keep customers both in the loop and satisfied that their issues are being looked into.


If you're a 2nd or 3rd Line Support candidate, used to providing support to escalated technical issues for both internal and external stakeholders then we'd like to hear from you!


In return our client offers:
A salary of £25,000 - £28,000 depending on experience
Commutable offices from Leeds, Harrogate or York
Private healthcare and a very competitive holiday package!


To secure an interview with this fantastic company, please apply online now!

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