Job Description

Brook Street Recruitment are currently working with the NHS to expand their Call Handler team

Position: NHS Call Handler
Office Based
Location: Bicester, Oxfordshire
Salary: £20,330 to £21,777 per annum
Hours: Full Time, 37.5 hours per week over 7 days Monday - Sunday this will include days, nights and evenings.


"999 Ambulance Service"
Would you like to work for a challenging but equally rewarding role?

You`ll be the first contact for anyone calling 999 as part of the Emergency Services. You will be responsible for taking emergency calls, speaking with the general public in a calm professional manner.

Within your role you will be given the responsibility to prioritise calls in an order of urgency and will adapt quickly to ever changing situations. You`ll need to be able to remain calm under pressure and be happy to work in a fast-paced environment. There may be occasions where you will deal with distressed patients, you will need to be able to offer empathy and compassion over the call. This will be a rewarding role for those who can work well under pressure

Skills required for Call Handler:

• Good communication skills on the phone
• Good computer skills
• Good listening skills
• Staying calm under stressful situations
• Bouncing back from challenging situations
• Customer service experience
• Motivated to helping people
• The ability to take and record information accurately

Company Benefits

• Full paid in-depth NHS training to enhance your skills and knowledge
• Overtime opportunities available
• Competitive pay rates / Pay progression- shift bonus allowances
• Rewarding career path
• Supporting the NHS within a critical role

Application Requirements:

• You will be required to pass a standard DBS check if successful for the role
• C or above in English GCSE

If you`re interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with your up to date CV. We aim to get back to all applicants within 3 working days. You can contact Charlotte on 07483 927710 or via email on .