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Acas Advisor / Customer Service

  • Location:

    Newcastle upon Tyne

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £14.03 per hour

  • Contact:

    Newcastle CL

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    3 -6 months

  • Expiry date:


  • Startdate:


Job Description

Brook Street are working in partnership with ACAS in their search for ACAS Advisors to join their team as soon as possible.

The Acas helpline receives nearly 750,000 calls a year. The helpline is for anyone who needs employment law or workplace advice, including employers, employees, workers and their representatives.

The role:
-Answering written and telephone queries from the public in relation to issues or problems at work.
-Tailoring advice & guidance to support individual and different personal issues.
-Identifying most appropriate options for each customer
-Showing empathy, understanding and patience
-Be impartial at all times

Assignment details:

Assignment Length: 3- 6 months
Pay rate: £14.03ph - Weekly Pay
Working arrangements: FULLY OFFICE BASED DURING TRAINING then Hybrid Working optional
Training period - (Monday - Friday - around 9am to 5pm) Helpline hours are open from 8am to 6pm.
Start Date: ASAP
Location: Newcastle - Civic Centre

Person specifics:

  • You will need to be flexible in approach and have the ability to multi-task, be positive and have a can-do attitude.
  • Have excellent Customer service skills
  • Have excellent written skills
  • Able to navigate in house systems and use Microsoft packages

What is on offer?:

-This is an opportunity to get a foot in the door with a large public sector body. Permanent opportunities may also come up within ACAS.
-You will undergo a brilliant training period which will allow you to develop skills that relate to employment law and HR.
-Weekly Pay
-Hybrid working
-Attractive city centre office

* Must be able to pass a BASIC DBS check*

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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