Our client is a software consultancy focused on real time communications. They help companies use emerging technologies to deliver better customer experiences and improve operational efficiency.
We are seeking an experienced Account Manager to develop mostly existing accounts
The ultimate goal of the role holder will be to work closely with customers, helping to win new projects and in turn helping the Company grow.
" Be aligned with Company values
" Builds effective relationships
" Account Management experience is essential
" Able and flexible to travel within Europe (about once/twice a month)
" Familiar with B2B marketing, sales processes and consulting best practices
" Attention to detail, strong organisation skills, and an absolute focus on quality of work
Software Solutions or Contact Center background ideal
" Build trust and manage and develop mostly existing accounts
" Network to identify new stakeholders & opportunities to introduce company solutions
" Deliver company presentations and product demonstrations to executives & teams
" Host discovery sessions with prospect customers to understand their business needs
" Conduct regular reviews with account stakeholders- agree and measure business objectives & KPIs
" Sales forecasting & strategic account planning
" Proposal creation
" Go-to market planning sessions for new product releases
" Identify new business opportunities through networking events etc.,
" Work with customers to understand critical business objectives or other key performance indicators, and aid them in achieving their business goals
" Be on top of all communications with client
" Be the go-to resource for all questions relating to your accounts
" Conduct regular reviews with internal & external stakeholders to monitor project delivery and ensure continuous improvement
" Provide accurate reporting and weekly forecasting.