Job Role: Account Manager
Salary: £25k per Annam + Benefits Package
Hours: Full Time Permanent Position
If you are looking for a role where you can make a real difference, look no further!
We are currently recruiting for a service driven Account Manager to provide superior client satisfaction.
As an Account Manager you will be provided with learning and development opportunities to fulfil your potential in the role and develop you as a People Manager.
As an Account Manager you will be required to:
" Effectively manage customer expectations in line with achievable operational service levels
" Speak to customers and refer any relevant customer intelligence to the General Manager
" Produce monthly reports detailing the outline of the customer account to the Senior Account Manager
" Liaise with carriers /transport companies/customers to provide booking slots in the Goods In department, along with maintaining stock control and stock file integrity.
" Ensure goods received stock figures are entered onto the internal stock database in a timely fashion
" Provide support to internal departments with any queries or issues relating to customers and identify opportunities to improve customer service level
" Ensure the production of dispatch notes and dispatch stock from the internal stock database and ensuring accurate stock files are maintained and invoice all processes and materials accurately to the customer
Skills and experience required for an Account Manager:
" Feedback on personal performance/effectiveness from key client stakeholders
" Communication and meeting schedules with clients
" Continuous improvement of client`s services
" Identifying continuous improvement for internal operational efficiency's
" Effective communication skills, both verbal & written
" Experience in a Customer Service/Account Manager role
" Experience of a wide client operation
" Knowledge of warehousing processes
" Advanced Microsoft Office User
The ideal candidate
Will be looking for a company to progress within, looking for their next step to Client Relations Manager. This role is customer facing and operational facing. It will be challenging but highly rewarding for the right candidate.
In return you will receive access to a variety of our excellent benefits which include, a generous holiday scheme, pension scheme, online discounts, development, and a solid career progression programme.
If you have the skills and experience required to be our Account Manager, please click `Apply` today.