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Account Manager / Customer Service

Job Description

Customer Service / Account Management

Salary: £28,000

Location: Stroud

Mon - Fri (No Weekends)

About the Company

We believe that yesterday's cooking oils should become tomorrow's energy and that your business waste can be recycled into green energy to power festivals or simply help to support our National Grid.

Through our pioneering technology we are able to recover a waste product that previously went down the drain and turn it into a source of income for your business, while keeping your kitchen and waterways clean and efficient.

Role Summary/Scope

We are seeking a dynamic and self-motivated Customer Service Executive to join our team. You will be responsible for booking existing customers to oil collections/deliveries and supporting field sales teams in closing their deals with new customers. The successful candidate will have excellent communication skills, high levels of diligence, a target driven mentality, a good team working ethic, a positive attitude, and a track record of meeting customer expectations.

Key Responsibilities & Duties

You will be responsible for:

  • Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
  • Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
  • Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and on boarding them correctly.
  • Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
  • Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
  • Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
  • Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
  • Reporting on customer feedback, issues, and sales performance

Experience, Skills & Qualifications

  1. Excellent communication and interpersonal skills, both written and verbal.
  2. A friendly, positive, and customer-focused attitude.
  3. Proficient in Microsoft Office and CRM software is essential.
  4. A proactive and self-motivated approach to work.
  5. The ability to work under pressure and handle multiple tasks.
  6. The ability to work as part of a team and collaborate with other departments.
  7. Experience in customer service, sales, or telemarketing is preferred but not essential.

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