Job Description

Brook Street Recruitment is working with our Belfast client to recruit a full time and permanent Account / Project Manager to join their expanding business

Applicants for this role will need to have a proven track record ideally in an Account Manager / Project Management capacity. This is to look after one of the newest contracts within the utility sector.

The role will be based in the offices in Belfast and may require infrequent travel, therefore it is imperative that the applicants can be flexible.

Responsibilities

• Required to establish, maintain and develop professional relationships with the client.
• Liaise with the client on a regular basis to ensure service levels consistently meet customer expectations. Provide a proactive approach to service delivery, highlighting and offering solutions to where service delivery processes can be improved, managing these processes, and implementing them.
• Ensure regular updates and initiatives are communicated internally and externally.
• Liaise and work in partnership with all team members, team leaders, operational support staff and senior management to resolve issues and complaints and provide closure to all parties involved.
• Deal with and take ownership of enquiries from the client, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
• Learn and develop on new systems and processes and openness to adapt to regular changes with ease.
• Assist in evaluations and audits of the Services provided when appropriate. Being proactive with virtual account planning.
• Maintaining company documentation in accordance with GDPR and company policy.

Criteria

• A good standard of education to include strong mathematical, good analytic and problem-solving skills.
• Excellent communication and interpersonal skills both written and oral with the ability to communicate effectively.
• Strong IT skills and proficient in office software, preferably Chrome and Microsoft applications.
• Experience and understanding of project management.
• Ability to plan ahead and share information.
• Management ideally gained in a corporate or Critical National Infrastructure environment.
• Thorough understanding of health and safety protocols and requirements.
• Self-motivated with the highest levels of integrity, respectfulness, and professionalism.
• UK Driving Licence with use of a vehicle and ability to commute.
• Flexible to work evenings and weekends if required

Desirable

• Knowledge of Synergy Synectic`s, CCTV and Alarm Monitoring Systems and associated technology would be highly advantageous.

Benefits

• Attractive starting salary ( based on experience )
• Workplace pension scheme
• Life assurance benefit
• Contributory Health-care Scheme
• Eye care vouchers
• Employee Discount Schemes
• Progression, training & development opportunities
• Refer a friend scheme

Please send CV to Colleen Farquharson via the apply link