The Hampshire, Southampton and Isle of Wight CCG continuing healthcare Service is responsible for ensuring that patients referred for funded NHS Continuing Healthcare and funded nursing receive a high-quality assessment of need, ensuring that the patient is at the heart of the assessment, their view and those of their carers are taken in to account and that the care is provided within national timescales.
Main Purpose of the role
- Responsible for supporting the administration of the Referral process (including Fast Track referrals, Retrospective applications and FNC) and the CHC Coordinator ensuring that the appropriate documentation has been provided and quality checked for accuracy.
- Arranging appointments for initial and review assessments for clients in respect of their eligibility for NHS Continuing Healthcare and NHS-funded Nursing Care, in a timely manner, and for ensuring that all outcomes have been issued to referrers and clients/representatives.
- To provide administration to the processes, ensuring that the appropriate documentation has been provided, liaising with Panel members, facilitation of the Panel process including the taking and transcribing of minutes and all follow up work as a result of Panel decisions as required.
- To communicate on a daily basis, both verbally and in writing with team colleagues (clinical and non-clinical), care providers and other health and social care agencies, providing and receiving sensitive information.
- To deliver an effective and competent level of clerical support and consistently deliver a "client-focused" service.
- Develop good working relationships with care providers, Local Authority Colleagues and colleagues from other NHS bodies.
- This role will include weekend working when required.
What am I responsible for?
- Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
- Communication with clients, families, carers, external agencies, NHS staff and other healthcare professionals in a sensitive manner where the nature of the communications may be highly emotive.
- Taking telephone calls for the department. When other team members, including when Managers are out of the office are expected to use their initiative to deal with phone calls and messages.
- Coordination and support of the Panel process including the booking of rooms, diary entries, collation and distribution of documentation including agendas, taking and transcribing of minutes and all follow up work as a result of Panel decisions as required.
- To act as first point of contact for the department, dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
- Answer telephone calls, taking messages and passing on accurately to the relevant departments/person.
- To accurately update an input patient data to relevant data systems.
- Ensure that all complaints, comments and suggestions are recorded and escalated to the Team Lead when appropriate.
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- RSAIII or equivalent.
- Experience of minute taking.
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
- Experience of working in a health care environment.
- Awareness of a range of Health Services provisions.
- Working knowledge of Microsoft Office including Word, Excel and Outlook.
- NHS BAND 3
If interested to discuss further, please apply now!