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Admin Officer

  • Location:

    Leicester, Leicestershire

  • Sector:

    Public Sector

  • Job type:


  • Salary:

    Up to £9.78 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:

    11/10/21 12:09:12

Job Description

Video Hearings Administrator

Our Public Sector clients are increasing the use of phone, video and other technology to continue as many hearings as possible remotely. They are now introducing their `cloud video platform` (CVP) for hearings. CVP uses video conferencing software to allow access to video conferencing rooms through a laptop or video device.
This role is essential to the smooth running of CVP Hearings.

Main responsibilities

Prepare for CVP hearings, maintain administration rights for assigned CVP rooms. Make sure court staff and the room are booked and available with courtroom equipment set up, ready for the hearing.

Share host pin details, invitations, guidance and access codes with users to let them join the hearing at the right time. Admit users; monitoring participation, muting and/or removing parties appropriately. Close hearings, removing users once the hearing has ended

Provide guidance to participants on how to use CVP hearings technology, using standard scripts, adapting when necessary, so that users understand what to expect

Act as first-line support for technical issues during the hearing; calmly but urgently responding to requests for assistance in real-time, using multiple communication channels and technology/digital means

Coach users through the process, ensuring they are ready to engage with the hearing. Assist on setting up equipment for them before the hearing and respond to queries and issues

Liaise with court and other staff to determine requirements for sharing documents over CVP, ensuring they have the relevant guidance to do so.

Admin support such as updating records, monitoring emails, maintaining databases,completing documents including standard letters, forms, applications, orders, records, registers, statistics etc.

Essential Criteria:

The ability to remain calm under pressure

Ability to use and understand technology, especially video conferencing along with common issues and pitfalls

Excellent verbal communication. Able to explain to participants how the CVP systems and processes work calmly and patiently; explaining remedial actions to issues, resulting in increasing user confidence in digital/video processes

Knowledge of Data Protection

Standard hours are 37 hours per week Monday - Friday
Pay rate of £9.78 per hour which is paid weekly. You will also accrue holiday as you work.
This is an ongoing temporary position (initially until 31/03/22)

If you feel that this role is one that would interest you and you have the right attributes, then please email us a copy of your CV to review.


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