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Admin Officer

Job Description

Job title: Administrative Officer
Salary: £21,681
Hourly pay rate: £11.23
Location: Durham
Contract: Temp for a short period - move to a fixed term contract until August 2023
Start date: ASAP
Hours: Full-time 37 hours a week

At Her Majesty`s Passport Office (HM Passport Office) we`re now expanding our Administrative Team to ensure the public gets the best possible service, both now and in the future. If you`re an organised individual with a good eye for detail, why not put your invaluable skills to good use and support the nation by becoming an essential key player in everyday life!

We are the sole issuer of UK passports, delivering 6 million passports to the UK population every year. We`re also responsible for the passport validation service (PVS) and for civil registration services through the General Register Office (GRO) - therefore CTC (Counter Terrorist Check) clearance will be required by all successful candidates.

This is an exciting opportunity; you will work through Brook Street as a temporary worker for an initial 6 week period and once your training has been completed and successfully passed, you will convert over to a Fixed Term Contract with the Home Office directly, which will run until August 2023.

As an Administrative Officer, your main task will be to check passport applications thoroughly. Day to day, you will:

" Examine passport applications made via the postal/partner route as well as those made in person at the Public Office, checking the identity and nationality of the applicant.
" Support HMPO on-site functions, depending on your location.
" Deal with customers quickly, politely and efficiently
" Respond to customer enquiries and complaints in writing, by telephone and face-to-face.
" Examine documentation and other evidence to identify potentially fraudulent applications.
" Work flexibly and give colleagues a helping hand.

The public are relying on us to process and deliver passports quickly and accurately. It`s therefore important that you`re:

" Professional
" Detail-focused
" Team-orientated and a clear communicator

These roles are full time, Monday to Friday; once training is completely you will be able will have flexible start and finish times. The hours of 10am - 3.30pm must be worked each day.

Benefits include:

" Learning and development tailored to your role
" An environment with flexible working options
" A culture encouraging inclusion and diversity
" A Civil Service pension - once converted to FTC
" 34 days holiday
" Flexible working around core hours

Apply
To be part of a friendly team that performs a critical role, please apply

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