Job Description

A temporary, full time Admin Officer role has become available to work in a state of the art call centre within Government. The role will be paid at £11.10 per hour. Full time role: 11am to 7pm with 30 minute lunch.

These roles are to start ASAP pending counter terrorism clearance.

Key Responsibilities may include:

• e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
• Providing complete and informed response on first contact to all customers in a polite and professional manner using email and telephony systems.

• Reviewing customer information, including information provided as part of their application to assess any further action they may need to take. Advising customer appropriately to ensure first time resolution.

• Accurately inputting all necessary information on internal IT systems so that customer contact is recorded. Routing cases appropriately based on the information you receive

• Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers. Building effective working relationships with key internal and external stakeholders.

• Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

To apply for the role you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful. Please apply directly through the advert and you will be contacted by our consultants if successful.