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Admin Officer

  • Location:

    Liverpool, Merseyside

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £11.10 per hour

  • Contact:

    Liverpool CL

  • Contact email:

    [email protected]

  • Job ref:

    HL2046_1638448432

  • Published:

    about 2 months ago

  • Duration:

    6 month +

  • Expiry date:

    13/01/2022

  • Startdate:

    01/05/21

Job Description

A temporary, full time Admin Officer role has become available to work in a state of the art call centre within Government. The role will be paid at £11.10 per hour. Full time role: 11am to 7pm with 30 minute lunch.

These roles are to start ASAP pending counter terrorism clearance.

Key Responsibilities may include:

  • e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
  • Providing complete and informed response on first contact to all customers in a polite and professional manner using email and telephony systems.
  • Reviewing customer information, including information provided as part of their application to assess any further action they may need to take. Advising customer appropriately to ensure first time resolution.
  • Accurately inputting all necessary information on internal IT systems so that customer contact is recorded. Routing cases appropriately based on the information you receive
  • Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers. Building effective working relationships with key internal and external stakeholders.
  • Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

To apply for the role you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful. Please apply directly through the advert and you will be contacted by our consultants if successful.

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