A full time temporary position has come available within a government department in the Caernarfon area.
Hours: 37 hours per week, Monday to Friday, office hours.
Pay rate: £10.86 per hour
Job Spec: Provide general guidance to first-time participants about how to use the CVP technology, using standard scripts, adapting them to users requirements when necessary, so that users understand what to expect and what is expected of them.
o Act as first-line support for technical issues during the hearing, trouble-shooting any issues in real-time and be responsible for reporting ongoing technical issues to Digital & Technology Service directorate (DTS).
o Monitor and urgently respond to requests for assistance using multiple communication channels and technology/digital means during the hearing
o Preparing papers and files for hearings and meetings.
o Creating and updating records on in-house computer system and data input.
o Ensuring papers and materials are available and up to date.
o Handling counter (face to face), written and telephone enquiries.
o Ensuring compliance and administration documentation meet quality standards.
o Communicate and work with staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate decisions, give advice on the completion of forms or procedures etc and provide excellent customer service.
o To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers
Typical qualifications and experience: five GCSEs at Grade C or above or equivalent (including English Language or equivalent), NVQ Business Administration Level 2, or suitable clerical experience. Administrative experience with a good knowledge of and experience in using Microsoft Office. Excellent communication skills, both oral and written.
Please apply online.