Brook Street are recruiting for a Process Assistant on behalf of their esteemed public sector client in Edinburgh.
This is a part time - Monday to Friday 4pm to 8pm
20 hours a week
Shifts will fall between the hours of 4pm to 8pm between Monday to Friday.
You will be part of a team providing a face-to-face service to customers during the application process.
To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile. This role is based in our clients office in Aberdeen.
To capture and digitise information as part of a process
Act as a first point of contact for customer queries
Manage customer expectations, interact and display professionalism at all times.
Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
Take responsibility to ensure continuous improvement in customer service
Provide clear and concise responses on service queries
Manage difficult situations displaying professionalism at all times
Utilise time appropriately, working efficiently at all times
Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients
Delivers a high quality customer service in a professional manner, creating trust and confidence
Effective team player, who constantly displays commitment and flexibility
Assimilates and applies policies and procedures consistently
Accurate and timely delivery of tasks
Effective problem solver
Excellent organisational skills
Attention to detail in record keeping
Experience working in a visa application environment
Working in a high volume processing environment.
All workers will be required to provide 3 years of references and be subject to a Disclosure clearance.