Job Description

A full time temporary position has come available within a government department in the Mold area.
Hours: 37 hours per week, Monday to Friday, office hours.
Pay rate: £9.65 per hour going up to £10.86 after 12 weeks.
Job Spec: Assist participants in CVP (Cloud Video Platform) to engage fully and effectively, using information provided by staff to share invitations, guidance and access codes with the relevant parties, enabling them to join in at the appropriate time.
o Act as first-line support for technical issues, trouble-shooting any issues in real-time and be responsible for reporting ongoing technical issues to Digital & Technology Service directorate (DTS).
o Monitor and urgently respond to requests for assistance using multiple communication channels and technology/digital means.
o Preparing papers and files for hearings and meetings.
o Creating and updating records on in-house computer system and data input.
o Clerking, ensuring papers and materials are available and up to date.
o Contacting relevant parties, scheduling, serving documents, executing a range of warrants, collecting fines and fees.
o Handling counter (face to face), written and telephone enquiries.
o Ensuring compliance and administration documentation meet quality standards.
o Communicate and work with staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce decisions, give advice on the completion of forms or procedures etc and provide excellent customer service.
o To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

Typical qualifications and experience: five GCSEs at Grade C or above or equivalent (including English Language or equivalent), NVQ Business Administration Level 2, or suitable clerical experience. Administrative experience with a good knowledge of and experience in using Microsoft Office. Excellent communication skills, both oral and written.

Please apply online.