Job Description

We are currently recruiting for an Admin officer to work with one of our fantastic Public Sector clients In Newport.

This a 6 month temporary position initially with chance of extension with possibility of extension, but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

If you have worked within the public sector before this would be advantageous but not essential. If you have transferable experience, then we would love to hear from you.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.? HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.?
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.?

Key Responsibilities to include:
" Assist participants in CVP (Cloud Video Platform) hearings to engage fully and effectively in the hearing, using information provided by court staff to share invitations, guidance and access codes with the relevant parties, enabling them to join the hearing at the appropriate time.
" Provide general guidance to first-time participants about how to use the CVP hearings technology, using standard scripts, adapting them to users requirements when necessary, so that users understand what to expect and what is expected of them in the hearing
" Act as first-line support for technical issues during the hearing, trouble-shooting any issues in real-time and be responsible for reporting ongoing technical issues to Digital & Technology Service directorate (DTS).
" Monitor and urgently respond to requests for assistance using multiple communication channels and technology/digital means during the hearing
" Preparing papers and files for court, tribunals, hearings and meetings.
" Creating and updating records on in-house computer system and data input.
" Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
" Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees.
" Handling counter (face to face), written and telephone enquiries.
" Ensuring compliance and administration documentation meet quality standards.
" Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
" To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

Candidate requirements:
Have previous experience within an administration role (preferable)
Have good IT skills
Be able to remain calm under pressure
Be a confident speaker
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a standard DBS check


Standard hours are 37 hours per week Monday - Friday.
Pay rate of £11.88 per hour which is paid weekly.

If you feel that this role is one that would interest you and you have the right attributes, then please apply and you will be contacted if you are successful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

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