Job Description

Administration Officer (AO) - Portishead

£12.84 per hour

6 month temporary booking

Full time, 37 hours per week

Monday to Friday, 8am to 6pm

Why choose us?

• Develop Your Career: Explore the exciting avenues within the Civil Service and elevate your professional journey.
• Exciting Work Environment: Brace yourself for a challenging yet immensely rewarding workplace where every day brings new opportunities.
• Build Resilience and Networks: We are here to support you in building experience, resilience, and invaluable networks to propel your career forward.
• Competitive salary and benefits

Key duties:

• Process postal correspondence efficiently, identifying urgent correspondence and escalating issues to management where required.
• Sifting returned Bio-metric Residence Cards and ensuring that appropriate action is taken in line with internal departmental processes and guidance.
• Respond to customers, both internal and external, to ensure appropriate information is shared.
• Produce high quality work which delivers a quality service for customers.
• Work in a professional manner and reflect Home Office values.
• Ensure accurate interpretation and secure provision of data to customers with adherence to General Data Protection Regulations (GDPR).
• Maintain daily recording of own statistical information feeding into the team's overall productivity.
• Assess the results of any checks and determine the required action in line with policy guidelines.
• Work collaboratively and effectively as part of a team demonstrating awareness of Home Office policies concerning Equal Opportunities, Diversity and Health and Safety.
• Share knowledge, best practice and support your team in their work.
• Support other teams as required and as workloads fluctuate.
• Treat all customers fairly, impartially, and with due respect in line with Departmental standards and Civil Service values.
• Provide constructive feedback and play an active part in team meetings, 10@10s and improvement initiatives.

Desired Skills & Experience:

• Previous experience of working in an office environment.
• Demonstrate effective time management, organisation, team working and decision-making skills.
• IT skills, including proficiency in the use of MS Office packages including Word, Excel and email.
• Ability to work flexibly and adapt to changing priorities.
• Commitment to delivering a high quality service to customers.

Amenities:

Free parking and local bus stop close by

If you are a motivated and experienced Administration Officer with a strong track record of delivering high quality work, we would love to hear from you!

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.