Job Description

Job Opportunity: Admin Officer

Brook Street is currently seeking a skilled Admin Officer to join our esteemed government client's team. This is an exciting opportunity to work within a dynamic environment, contributing to vital operations.

Contract Length: Initial contract until the end of October 2024.

Pay Rate: £17.39 per hour

Work Arrangement: Hybrid working model, with 2 days per week required in the Swindon-based office. The role entails 35 hours of work per week.

Responsibilities:

• Deliver exceptional customer service.
• Foster and maintain positive relationships with clients.
• Proactively monitor accounts to identify potential billing issues.
• Communicate with business clients via phone and email regarding overdue payments and outstanding balances.
• Effectively resolve customer queries and disputes related to billing and payments, collaborating with internal teams as necessary.

Qualifications and Experience:

• GCSEs at Grade C or above, or equivalent qualifications.
• Proficiency with Microsoft Office suite, particularly Word, advanced Excel (including Pivot Tables, V Lookups, formulas, filters, and "track changes" functionality).
• Excellent interpersonal and communication skills, both written and verbal.

Position: Collections Analyst/Admin Officer

If you are detail-oriented, possess strong communication skills, and thrive in a collaborative environment, we want to hear from you!

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.