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Admin Officer

  • Location:

    North East England, England

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £10.65 per hour

  • Contact:

    Phoebe

  • Contact email:

    NewcastleCL1.Branch@brookstreet.co.uk

  • Job ref:

    HF1310_1586191930

  • Published:

    7 months ago

  • Duration:

    3-6 months

  • Expiry date:

    8/04/2020

  • Startdate:

    ASAP

Job Description

Are you looking for a new customer service role in the North East? Do you have a passion for public service? Would you like to make a difference to someone's life? If you have excellent communication and customer service skills, then this could be the perfect opportunity for you!

Key Facts;

* £10.65 per hour
* Enhanced shift allowance
* Variety of locations across the North East, including Newcastle City Centre, Gateshead, North Shields, South Shields, Byker, Killingworth, Houghton Le Spring, Jarrow, Blaydon, Wallsend, Killingworth, and Washington
* Temporary assignment for 3 - 6 months initially
* Monday to Saturday, 37 hours per week, shifts between 7:00am and 8:00pm
* ASAP start dates

Working for a high-profile public sector organisation who services over 20 million customers a year, you'll be an essential part of a team providing outstanding customer service and helping to protect some of the most vulnerable people in our society.

Your role could involve a range of duties and we are seeking people who are determined, adaptable and flexible.

Your initial job will include;

- Providing excellent customer service in a telephony environment to a diverse range of stakeholders
- Making decisions based on examining available facts and information
- Assessing claims and dealing with enquiries via electronic means
- Being part of a team responsible for creating and working in a service delivery environment that supports the delivery of excellent customer service, quality and performance
- Communicating with and advising a wide range of diverse customers in difficult/sensitive circumstances

This organisation shoulders a hugely important public service responsibility and their challenge is bigger than ever in the current climate

To succeed in this role, you will;

- Possess outstanding customer service skills
- Be a skilled communicator, with confidence handling complaints and managing distressing/challenging conversations
- Be able to adapt your communication style to suit a varied audience
- Possess a willingness to learn how to deliver service using digital methods
- Have a desire to showcase public service at its best and truly make a difference

If this sounds like you, we'd love to hear from you - please submit your CV online today!

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