Job Description

Brook Street is the chosen recruitment partner to Public Sector employers throughout the UK.
We have an ongoing temporary position for an Admin Officer within a Cardiff-based court on a full-time basis (Monday to Friday, 37 hours).
The Agency Worker will provide administrative support. He or she will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision.
Brief description of duties and any skills required:
o Assist participants in CVP (Cloud Video Platform) hearings to engage fully and effectively in the hearing, using information provided by court staff to share invitations, guidance and access codes with the relevant parties, enabling them to join the hearing at the appropriate time.
o Provide general guidance to first-time participants about how to use the CVP hearings technology, using standard scripts, adapting them to users' requirements when necessary, so that users understand what to expect and what is expected of them in the hearing
o Act as first-line support for technical issues during the hearing, trouble-shooting any issues in real-time and be responsible for reporting ongoing technical issues to Digital & Technology Service directorate (DTS).
o Monitor and urgently respond to requests for assistance using multiple communication channels and technology/digital means during the hearing
o Preparing papers and files for court, tribunals, hearings and meetings.
o Creating and updating records on in-house computer system and data input.
o Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
o Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees.
o Handling counter (face to face), written and telephone enquiries.
o Ensuring compliance and administration documentation meet quality standards.
o Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
o To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers
To be considered for this role, applicants must have:
o Strong Administrative Skills
o Good communication skills, both written and via the telephone
o Excellent IT skills - especially familiarity with MS Word + Excel
o A flexible approach to workload as duties may vary
The successful candidate will be working in a secure environment which requires a high level of background and clearance checks. This will include Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education and any gaps) (3 years), Address checks (5 years) and may involve us obtaining character references and/or other evidence to cover periods of unemployment.

Once the successful candidate has been offered the role, these checks will commence. These normally take anything from 7 days to 28 days, depending on how quickly we can obtain this information for clearance.