An exciting new role has opened within a government department, Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions. Continuous improvement tools and techniques are used which help us review and improve the processes we have in place and ultimately develop a more customer focused culture and service. Problem solving techniques are used to improve our customer experience and resolve complex or difficult issues. A high proportion of positions will involve role holders having regular contact with court / tribunal users (members of the public), members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work at other local offices.
Working as part of a flexible team, the post holder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.