Our client located in Burnley is seeking an experienced Administration Officer to work Monday - Friday for 37 hours each week (Monday - Friday 0900 - 1700)
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to
progress cases through the court/tribunal system or provide support to other functions within
HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be
opportunities to exercise discretion and initiative and continually seek to improve, within a framework
of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques
(e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult
issues are normally referred to or will involve a team leader or supervisor. In some positions, role
holders will have regular contact with court / tribunal users, including members of the Judiciary and
the legal profession. Administrative Officers work within a team with regular management support
and are responsible for their own time, although there may be some opportunity to provide advice
and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to
work on an ad hoc basis at other local HMCTS offices.
The role involves:
Issue of new claims, to include simple data entry, posting out. Extracting files and filing. Answering telephone and dealing with members of the public. Accounting for fees and striking daily balances. Simple accounting. General admin duties.
Answering incoming telephone calls which includes liaison with Circuit Judges, Court Clerks and other Court Users.
Transferring court results from an Excel spreadsheet onto the court Crest system.
Arranging court to prison video links which includes updating an Excel spreadsheet.
Booking interpreters for court proceedings through an online portal
Carrying out digital administration duties for listing and resulting bail hearings
Responsible for sending out paperwork for completed court hearings and spreadsheets for completed tasks
Producing and distributing a weekly list of reserved cases to Circuit Judges.
Preparing papers and files for court, tribunals, hearings and
Producing court/tribunal documents.
General photocopying and filing.
Creating and updating records on in-house computer system
and data input.
Post opening and dispatch.
Booking, preparing and organising meeting rooms,
supporting training courses and other group activities.
Preparing meeting agenda, joining instructions, handouts etc.
Standard letters and correspondence, minutes, notes,
reports, submissions etc, according to guidelines and
Clerking civil and family courts, tribunals and hearings,
ensuring papers and materials are available and up to date
Assisting court users, supporting listing and rota
management, checking files
Contacting relevant parties, scheduling, serving court
documents, executing a range of warrants, collecting fines
and fees etc, including the use of chip and pin
Handling counter (face to face), written and telephone
To work as a team to ensure TIB (Team Information Board)
meetings are relevant, timely and productive