Job Description

Good administrative staff with excellent customer service skills are vital to the effective operation of

the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS).

Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean

principles and continuous improvement techniques to provide high standards of customer service

The key purpose of the role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to

progress cases through the court/tribunal system or provide support to other functions within

HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be

opportunities to exercise discretion and initiative and continually seek to improve, within a framework

of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques

(e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult

issues are normally referred to or will involve a team leader or supervisor. In some positions, role

holders will have regular contact with court / tribunal users, including members of the Judiciary and

the legal profession. Administrative Officers work within a team with regular management support

and are responsible for their own time, although there may be some opportunity to provide advice

and carry out limited supervision of others.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to

work on an ad hoc basis at other local HMCTS offices.

Working as part of a flexible team, the postholder will be expected to undertake a range of the

functions and responsibilities specified. It is not intended that each post will be responsible for the full

range of duties.