A full-time temporary role has become available within the Southport area, in a government department.
hours: 37 per week, Monday to Friday, office hours.
Pay: 11.20 per hour.
Key deliverables will include:
" Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national, authoritative source of patient demographics data for the whole of the NHS.
" Investigating and resolving complex PDS data quality incidents and service requests reported by NHS-wide organisations. For example, where one patient is identified as having two or more NHS numbers, or where two or more patients are identified as sharing one NHS number.
" Managing NHS numbers and medical records.
" Responding to tracing requests from NHS and non-NHS organisations.
All activities involve handling personal and often sensitive data, and you will be required to ensure that operational activities operate in accordance with data protection legislation ? General Data Protection Regulation (GDPR) and Data Protection Act 2018 (DPA2018). Security clearance may be required.
In this role you will:
" Pay paramount importance to accuracy to ensure patients can be readily identified by health care professionals and associated quickly and accurately with their correct medical details.
" Have excellent customer service skills and a keen eye for detail in an environment that is committed to the proper governance and secure use of patient data.
" Communicate with a wide range of NHS and non-NHS customers on a day-to-day basis. All business processes require email and/or telephone communication to achieve business objectives and to inform/update customers of the resolution of reported data quality incidents, service requests and trace requests.
" Manage and prioritise your own workload in line with agreed service levels. This may involve re-prioritising the order in which processing is completed and incorporating ad-hoc tasks as requested by supervisors, line managers or senior managers.
" Be able to multi-task.
" Undertake other regular activities in addition to day-to-day processing of data quality incidents, service requests and trace requests to support service delivery e.g., maintain group email accounts and maintain/update business related spreadsheets etc. required for recording/audit purposes.
" Identify service improvements and feed these into the change management process.
" Engage with NBO managers on a day-to-day basis by responding to requests for information and carrying out ad-hoc tasks, in support of service improvements.
Provide buddy support to new/less experienced staff to aid and improve understanding of business processes and procedures, data flows, systems, and software.
Please apply online